Agent Workspace for HR Case Management - URL Parameters

lawrencemgann
Tera Guru

‎03-22-2024 10:34 AM

Good afternoon,

 

We have a script include which currently opens a new Interaction record in the legacy HR Agent Workspace generating a URL as such:

 

url = "now/workspace/hr/new_record/interaction/11/params/user-id/" + profileID + "/subject-person-id-on-case/"

 

 

 I have a requirement to update this script to work with the new configurable workspace "Agent Workspace for HR Case Management."  It uses a different URL format like:

 

 

/now/hr/agent/interaction-creation-page/-1_uid_1

 

 

Is anyone familiar with setting parameters on the new workspace URL to preload the typeahead_employee_search field?  I can't seem to find documentation on the URL parameters

 

lawrencemgann_0-1711128762889.png

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lawrencemgann
Tera Guru

‎03-26-2024 07:07 AM

lawrencemgann_0-1711461928740.png

I've confirmed there is a URL parameter for userId on the new HR agent workspace screens, but no format I've tried appears to work to prepopulate the field.

 

Examples which have not worked:

/now/hr/agent/interaction-creation-page/-1/params/userId/aa5d0ff8139aba400494bc122244b0ad/ (no prepopulation)

/now/hr/agent/interaction-creation-page/params/userId/aa5d0ff8139aba400494bc122244b0ad/-1 (page not found)

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