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Subject person case visibility - best practices

Hi good day, This one is more a question about good practices... A couple of months ago we made important changes to the taxonomy of our HR services catalog with the aim of make it more simple and fully self-service... As a result of this change, w...

Resolved! How to hide certain choices based on logged in users' department

Hey there SN Comm Team, I am in need of some help to hide certain choices from a custom field when the logged in user does not belong to the Human Resources Department. The field and choices are on the HRIT Operations table Department field sits on t...

Resolved! Meaning of Read/Write in COE Security Policy.

Hi All, I want to understand the meaning of type read/write in COE Security Policy.  When we give the type as read ->only members of given assignment group will able to read(cases)?   When we give the type as write ->only members of given assignment ...

Pavani131 by Tera Contributor
  • 1611 Views
  • 5 replies
  • 2 helpfuls

Unable to find UI Action with name <action_name> on table

Hi Team, I am getting an error while using an UI action "unable to find UI action with name <action_name> on table "sn_hr_core_case". We are not using any domain separation and facing this issue after upgrade from Quebec to San Diego. I believe gsftS...

Unable to query the HR profile data using scripted rest API on sn_hr_core_profile table? I am always getting response as record not found.

Hi All, I am trying to update the sn_hr_core_profile table with additional fields for each record using a scripted rest API. This API will have the logic to get the sys_id of the employee record using the Employee number and then use that sys_id to p...

Resolved! No generated HR Tasks for Lifecycle Events Case

Hi, Community. We started encountering issue last Friday, do yo have any idea why there's no HR tasks being generated if we manually create a Lifecycle Events case? We understand that some of the activity sets has its own trigger condition, however...

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Can we restart the Completed SLA's on the task

I had a Workflow with Task A->Task B->Task C->Manager Approval .If the Manager rejects the approval the flow again repeats with tasks Task A->Task B->Task C->Manager Approval .I had configured SLA's for the tasks, as per the flow when the approval is...

Oracle HCM Cloud spoke - how to pull department data

Hi I am trying to configure Oracle HCM Spoke to pull department information from Oracle HCM and update existing department or create new department records in ServiceNow. I've installed all the plugins but cannot see an easy way to achieve this; has ...

Murtaza4 by Tera Contributor
  • 933 Views
  • 4 replies
  • 1 helpfuls