Hi good day, This one is more a question about good practices... A couple of months ago we made important changes to the taxonomy of our HR services catalog with the aim of make it more simple and fully self-service... As a result of this change, w...
Hey there SN Comm Team, I am in need of some help to hide certain choices from a custom field when the logged in user does not belong to the Human Resources Department. The field and choices are on the HRIT Operations table Department field sits on t...
I have a requirement to create a Separate service portal for the HR department. how can I create that? Currently, we have a Service Portal for IT services.
Hi , While Creating Hr case from backend in the Subject person able to see 2 user records active and and inactive. requirement is to show only active users in the subject person filed. please help
Hi All, I want to understand the meaning of type read/write in COE Security Policy. When we give the type as read ->only members of given assignment group will able to read(cases)? When we give the type as write ->only members of given assignment ...
Hi All, I am trying to update the sn_hr_core_profile table with additional fields for each record using a scripted rest API. This API will have the logic to get the sys_id of the employee record using the Employee number and then use that sys_id to p...
Hi, Community. We started encountering issue last Friday, do yo have any idea why there's no HR tasks being generated if we manually create a Lifecycle Events case? We understand that some of the activity sets has its own trigger condition, however...
I had a Workflow with Task A->Task B->Task C->Manager Approval .If the Manager rejects the approval the flow again repeats with tasks Task A->Task B->Task C->Manager Approval .I had configured SLA's for the tasks, as per the flow when the approval is...
Here is an example of the Multi Row Variable Set that I would like to have attached to the Incident/Case upon clicking "Submit".
Hi, I've been able to update and install Employee Center Core in our non-production instances but in our production instance the update button is greyed out and just says '21.0.15 Installed'. I looked on the ServiceNow Store and couldn't find Employe...
Hi All, Do we have any OOB way in HRSD Application apart from ACL, Query business rule to restrict access(read/write) to certain cases in HR Compensation COE based on certain fields like Topic category ? Appreciate your response! Thanks, Lohith
Hi, I installed HR app in my PDI and saw a feature/customization I liked. When I click on Create New Case, I am presented with a screen that shows verification. (I skipped it since I don't' care for this screen.) The next screen, shows the Case Det...
When I click on "Take me to the Case" it takes me to the ITIL view of the case and not the "HR Agent Workspace" view. How can I update the notification email script to take me to the "HR Agent Workspace" view?
Hi All, We have a requirement where we need to populate value of subcategory on sn_hr_core_case table as per opened for region/country and hr service. Subcategory is a reference field which is referring to my custom table where we have "subcategory c...
Hello, I am creating a new activity within an HR Lifecycle Event. That activity has its parameters defined by an HR Template. Within that HR Template, I am specifying that I want a due date, and that a reminder email should fire to the task assignee ...
