Hi All,I would like to create a new quick action (table quickactions_action) on Agent workspace chat to create incident and case (/create_incidnet or /case).These are not available by default.
Hi,I have created a hr service and in the hr service when we raise a query it is assignment to a group based on assignment rule. Now the problem is the task has to assign to the user who is having least no.of task compare with other members in group....
I'm trying to create a report that starts at the HR task table and shows information from the Parent field on the form (which links to the case). Can't dotwalk from the HR task through the Parent field to the fields on the Parent form, so I would hav...
Hello, Looking for some guidance on reporting, specifically reporting on CSAT. We have created a dashboard for our executive team which includes CSAT scores. We'd like to make some updates to the reports, but need assistance. 1. Is there a way to inc...
Hi All, With the onboarding project we need the ability to kick off multiple Document Template per a lifecycle events. At this time, to utilize document templates you must select the Document Template (PDF Template/ Document Template) on the case ...
We use a record producer to originate requests to the Workforce Admin table[sn_hr_core_case_workforce_admin] for employee transfers.I am using the Multi-Row Variable Set to enter multiple employee information in it, but I would like to register the i...
Experts, I have gone through the documentation can someone tell me how to enable HRSD COEs: Benefits, Compensation, Ethics, Investigation Cases etc? If some additional plugins are required what are those to enable them. Thanks,MK
I am trying to change reopen HR case by inbound action i.e to change state from 'resolved' to 'work in progress' I am able to change the state from suspended to 'work in progress' by using same inbound action For changeing the state from Resolved to ...
when HR case is suspended for a specific date and when the date is coming because of the scheduled job its coming work in progress at the time mentioned in the scheduled job. because of that we are loosing SLA based on country. Instead of scheduled j...
If we have a case that was requested but not needed by a customer beyond the 15 business days (for example, a customer enters a request in November for a request to be run at year end), what would be the best practice so that the case doesn’t get can...
Hi All, What could be the reason why a particular user is not found when creating a case while searching for users in the employee search page? Thanks,Krishna
We need to change the font used in the field data incorporated in the Employment Verification generated pdf document, so that it matches that used in the fillable pdf used to create the associated HR document template. How would one start looking in...
When an HR Case gets opened for or from a person without an HR profile, than an HR Profile gets created and therefore on more license.Question is when does this license gets inactivated, is it just for one year, or does is stay active until User reco...
Hi Community,Can anyone help me in one thing that what is common between HR profile record and user table record.The reason I am asking is that I have to update "Title" field in user table whenever "Position" field is being update in HR profile recor...
I created a new HR Service and linked the New Hire onboarding (demo) record producer to it.Then I created new lifecycle event which has trigger as immediate and after I submitted the record producer form, the case was created but the Lifecycle event ...
