Approval records are not visible under Approvers related list in an HR case

[Ashish71]

Hi,

I have created a flow through which when a hr case is created then a group approval should be triggered. Now this is working for me since I have admin role. When I am opening the HR case then under Approvers related list I can see all the approval records but when I am impersonating as any group member then the approval records are not visible. 
Please suggest..

Thanks in advance

[Anil Lande]

Hi,

Check ACL's configured for Approval table.

Is Approval Related List visible for user?

[Siva Jyothi M]

Hi @Ashish71,

Please try checking the below article if it helps!

https://www.servicenow.com/community/developer-forum/list-of-the-approvers-are-not-visible-in-the-ap...

Mark this answer as correct and helpful if it solves your issue.

Regards,

Siva Jyothi.

[Shambhu K B]

Hi Ashish,

There will be ACL's on sys_approval table. please find the link below, append this after your instance URL.

/sys_security_acl_list.do?sysparm_query=nameSTARTSWITHsysapproval%5Eoperation%3Dread&sysparm_first_row=1&sysparm_view=

User you are trying to impersonate should pass one of the read acl on the table. check for roles and grant those roles to the users, this should resolve your issue. 

Please mark this question helpful or accept the answer if you are satisfied with the solution.

Regards,

Shambhu