Approval Task Not Created After HR Case Transfer in Flow Designer

[Tal5]

Hi everyone,
I'm using Flow Designer, where the trigger is an HR Service of type "X" and the next step is to request approval.
When I perform a Transfer Case using Agent Workspace to an HR case of type "X" (with a new case number), the case is created successfully, but the approval task is not generated. This prevents the process from continuing.
Has anyone experienced this issue before and can offer advice or suggest a solution?
Thank you in advance!

[Mark Manders]

I did some checking on this a while back (not sure if it still applies) but I believe that the sys_id of the change stays the same, you just get a new number on it (and the case with the old number, in fact, gets a new sysid). My current PDI doesn't have HR installed, so I can't check, but you can easily do it on your DEV. 
If my memory is correct and your 'new' case does not get a new sys_id and just a new number, that's probably the cause, because I think your trigger is checking on 'created with service x'.

[Tal5]

Thank you very much for the quick response,

the trigger is actually created or updated.

[Timothy Onyskin]

It really depends on how you have your system configured.  When you do a transfer, you can have the system keep the existing ticket number (it creates a new ticket and then changes the number on the old ticket to be the new one and takes the old ticket number and puts it on the new record that was created) or you can have it just keep the new number.

You need to be careful if it is created or updated as each time you update that ticket, it will likely trigger that workflow.  Beyond the trigger, you also have "Advanced options".  This is how ours are configured and it works.