Ask the Experts: Employee Document Management, London HRSD enhancement

[Lisa Latour]

Are you a ServiceNow customer worried about how to manage all of the documents you collect for your employees? Are you concerned about GDPR requirements around employee data security and retention?

If yes, then don’t miss this session! We will be discussing the new Employee Document Management application available in the London release. Attendees will learn about the features included in Employee Document Management, see a live walkthrough of common configurations, and participate in Q&A with product experts.

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Featured Expert

Kiel Sanders is a Product Manager at ServiceNow responsible for adoption of the HR product. In his role, he helps customers optimize their use of the HR product through health check recommendations, technical workshops, and roadmap sessions.

Originally Recorded October 11, 2018

[BhupeshG]

Hi - Is it mandatory that the HR application should be on Scope application before we can start using EDM. We are currently on Jakarta Legacy HR module.

[maverik]

Hi Bhupesh,

EDM functionality has been enabled with London upgrade. EDM plugin has the prerequisite for HR scope application.

[Kiel Sanders]

Yes, the scoped HR application is required to use the EDM application.

[Saritha3]

Hi

while creating the bulk case request hr service "Request Onboarding" is not working properly in London version

Could you please help me out

Thanks

[Community Alums]

Hi,

I’m facing some EDM issues in terms of direct document[Create New] upload & move attachment with [edm manager & document writer]. First I thought of configuration issue and checked configured issue with my personal instance.

In the Personal instance it is working fine I excepted the results & also with ef.admin all is working fine.

Roles that issue I’m facing is sn_hr_ef.manager & sn_hr_ef.document_writer.

Issue 1: Move Attachment[From Case] is only showing the label Filename, document type & Topic Detail but not fields.

Issue 2: The Direct Upload[Create New] Document is not allowing user to see the document type & upload the attachment.

Note: the same configuration is working in my personal instance.

@Kiel Sanders : Please advise