attachment sync from parent to child HR case & vice versa

[Community Alums]

Can anyone please help me with the attachment sync,

I have written a BR for attachments to move from child to parent, which is attaching all of those if a new attachment is done on the child case.

I need only the latest once.

table: sys_attachment

after, insert and update

(function executeRule(current, previous /*null when async*/) {

var gr = new GlideRecord(current.table_name);
gr.get(current.table_sys_id);

if(gr.parent){

GlideSysAttachment.copy(current.table_name, current.table_sys_id, gr.parent.getTableName(), gr.parent);

}

})(current, previous);

Please help in syncing the attachments from parent to child hr cases.

[Slava Savitsky]

By the way, it is possible to display attachments from the parent record in its child records (and vice versa) as a related list, in which case there is no need to copy anything and you don't end up with tons of duplicate data.

[Community Alums]

Hi Slava,

I am not using related list as we need to show the attachments in the activity logs, on the SP.

[asifnoor · Accepted solution]

Hi Palak,

Kindly refer to this link which allows you to copy 1 attachment from 1 record to another.

https://community.servicenow.com/community?id=community_article&sys_id=633352e5db327b402be0a851ca961...

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP

[Community Alums]

Hi Asif, This has been of great help... This almost done, but causing some issues in scoped application... I would like to thank you alot for your extended help. :)