Auto Assigning Rules for HR Service

[Melissa3]

Hello,

Is there a way to create an assignment rule to assign a specific HR Service to a specific Group?

I created a rule in my DEV environment, ensured it was enable, and then submitted a test, but it did not assign to the group I intended it to.

Thanks!

Melissa

[Tim Deniston]

I typically set the Assignment Group in the HR Service's Template. More info: https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/human-resources...

If you want it to be based on a field in the HR case, you could build assignment rules or even Advanced Work Assignment. More info here: https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/human-resources...

[Community Alums]

Hi Melissa,

You can use COE Security Policy for this. For each COE you can set up 2 policies:

Here is an example

1 if the assignment group is one of your groups, allowing Tier 1, 2 and 3 Access:

The other allowing Tier 1 always, for example if they are the assigned to (you can do this for each group as well):

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Sagar Agarwal · Accepted solution]

Hi Melissa,

You can create an Assignment rule to auto-assign a case of a specific HR service to a particular assignment group.

Do note, the assignment rule will be skipped if the case is already assigned to the assignment group.

So the case does check the HR Service template and all other places that case is not getting assigned to an assignment group before the assignment rule executes.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,

Sagar

[Melissa3]

This is exactly what I needed. Thank you!