How to make a short description and a description on an HR template different for LifeCycle Cases

[Melissa3]

Hello,

We use LifeCycle Onboarding for managers to have tasks to complete for new hires. I am trying to have the 'short description' different that the 'description', but it does not seem to take. Please see screenshots. Any help is appreciated!

[michaelj_sherid · Accepted solution]

Hi @Melissa You can use the rich_description field to show the additional text separate from the Summary. I did a quick test and here is how this looks for me:

 There is a community post here on adding this field. The post had a different use case but still illustrates adding the rich_description field.

Regards,

Mike

[Melissa3]

THANKS!!!

[Nicole Solarz]

Hi @michaelj.sheridan 

Can the rich_description field be used on any HR task type? Also, it looks like the adding rich description steps changed slightly with Rome, is that correct?

[michaelj_sherid]

Hi @Nicole Solarz Yes, you can add the rich_description to any HR Task Template. The method to add the rich_description is the same in Rome. 

Regards,

Mike