Awaiting Acceptance in HR Case

SumanthMora
Mega Guru

Hi Folks,

What is flow of state Awaiting Acceptance in the HR case.

I know when state changes to Awaiting Acceptance workflow will trigger.

In my case I have created a workflow for the Custom HR service. I have set the state to Close Complete after approval=approved. But the state is changing to Awaiting Acceptance after update. I don't want the user acceptance. How to deactivate that and if we deactivate what could be the impact.

find_real_file.png

Please help me with your suggestions.

Thanks

SMora

 

1 ACCEPTED SOLUTION

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

Hi SMORA,

 

The OOB HR Service configuration offers Case Options to not have the case go to Awaiting Acceptance. This can be configured for the HR Service by selecting the "Skip Automatic User Acceptance State" as seen below. This is configured for each HR Service, so you have flexibility on which HR Services will use this Case Option.

find_real_file.png

This is another great OOB feature you can leverage for your use case. Let us know if this addressed your issue.

Regards,

Mike

 

View solution in original post

5 REPLIES 5

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

Hi SMORA,

 

The OOB HR Service configuration offers Case Options to not have the case go to Awaiting Acceptance. This can be configured for the HR Service by selecting the "Skip Automatic User Acceptance State" as seen below. This is configured for each HR Service, so you have flexibility on which HR Services will use this Case Option.

find_real_file.png

This is another great OOB feature you can leverage for your use case. Let us know if this addressed your issue.

Regards,

Mike

 

Thank you Mike. This is a great OOB feature which I'm not aware.

Many thanks for letting me know.

Hi Michael Am also facing the above mentioned issue. And also I added above mentioned case option to the respective hr service. But still the state is changing to Awaiting Acceptance instead of closed complete. Any help please

Arpitha2
Tera Contributor

Hi michaelj_sherid,

 

I'm also facing the same issue. Even after adding the case options, this particular HR Service state is changing to Awaiting Acceptance instead of closed complete. Any help please.

 

Regards,

Arpitha G