Best practices for Creating Topic Categories ,Topic Details and COE mapping

[Mrman]

Hi All,

One of our customer is currently using a legacy system for their HR Cases and will be migrating to Service Now HRSD application .

They currently have Topic , Categories and Sub Categories as dependent fields on the Legacy tool form for Case creation ( They have huge list -  (48 topic , 188 categories and 359 sub categories .)

Please let me know what is the Best Practice to be followed for Creating the Topic Categories , Topic Details and mapping them to the respective COE's  from the current list available . 

Any best practices followed in your previous implementation will be helpful

[Vishal Khandve]

Hi Shankar,

 please see Keil's response in below thread:

https://community.servicenow.com/community?id=community_question&sys_id=04bfa80ddb456784a39a0b55ca96...

Thanks,

Vishal Khandve

[Mrman]

Hi Vishal, We are not migrating from the non scoped application in servicenow . These topics , categories list are not present in ServiceNow , and we are planning to configure these into ServiceNow . Please suggest.

[Kiel Sanders]

It sounds like the system you are migrating from is a legacy non-ServiceNow system, right?

I'd recommend reviewing the HR Centers of Excellence 101—What are they and why do you need them? post as a starting point to understand the COE structure. This also mentions the recommendation to stay within the provided COEs as much as possible.

Also, we added seven additional COEs in Madrid that may fit your needs with categorizing.