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Resolved! Flows are not canceled after ticket closed

Hi everyone,We have many flows in the HR scope and the tasks are triggered in sequence. It means that only after a task be closed, the next one is created.The problem we are facing is that when the ticket is Closed/Canceled before the flow over, the ...

HR agent workspace as default landing page

hi! How do we set the HR agent workspace as the default landing page? I was reading from this post and I wasn't sure I got the direction. Thanks in advance, Community! HR Agent Workspace: Migration guidelines from Clas... - ServiceNow Community

SNhydrone by Tera Contributor
  • 413 Views
  • 1 replies
  • 1 helpfuls

Landing Home page of HR Agent Workspace (Configurable)

Hi,On the landing page that is the Home page of Agent workspace for HR case management, we have few oob dashboards and reports. I have edited the reports. For Example as you see in below screenshot:I have edited the report that shows "SLA AT RISK" an...

Rkanodia_0-1717066382884.png
Rkanodia by Tera Contributor
  • 1387 Views
  • 8 replies
  • 0 helpfuls

Resolved! HRSD Manager Hub

From your experience, which Manager Hub widgets or configurations have provided the most significant value to your managers? Please specify why these were so impactful.

anoupamabr by Tera Contributor
  • 353 Views
  • 3 replies
  • 0 helpfuls

Ability to Create Cases & Report on Inactive Employees

Our business has a need to create cases and report on employees in ServiceNow who are no longer active or have left the company. On their user profile the Active is not checked.  We need to select them for certain cases (examples - grievances filed b...

Resolved! Sync HR profile to User rofile

Hi All ,   We have build some custom field in Hr profile and User profile. We have requirment when in case  HR pofile get some field  update same field  need to sync with User table .I have checked there is OOB BR (Synchronize fields to sys_user) and...

accsukant by Tera Contributor
  • 2023 Views
  • 8 replies
  • 1 helpfuls

Create a business rule to trigger Hr service

Create a business rule on HR Profile to trigger the onboarding HR Service if the Employment start date in future, Employment type is fulltime and home country is India. Assign the new hire role to Pre-hire. On the start date, remove the new hire role...

nmv by Tera Contributor
  • 169 Views
  • 1 replies
  • 0 helpfuls

Feedback Configuration

I want to rename the below text from Provide feedback from esc portal. Can you please suggest me how to do this. 

Provide Feedback.png
Divya98 by Tera Contributor
  • 546 Views
  • 11 replies
  • 0 helpfuls

custom Pop up message

Hi there, I have a requirement based on the variable selected in the record producer. We need to populate the pop up message which should have 4 buttons upon selection we have to redirect to a specific form in the portal.What is the best way and how ...

pk2184046 by Tera Expert
  • 542 Views
  • 9 replies
  • 0 helpfuls

Does your organization use a general HR support request?

Hello HR Community, We have had HRSD for over a year and have about 30 hr services available from ESC. We have received feedback that at times employees do not know which HR service to submit because there are so many and some of those forms are long...

adepaul by Tera Contributor
  • 602 Views
  • 6 replies
  • 1 helpfuls