Hi Team,As per our current story, we have updated the Topic Category, Topic Detail, and Priority fields for specific HR Service Case creation.We observed that for all newly created HR cases, these fields are getting updated correctly with the new val...
Hello,I created an order guide for HRSD, but I'm stumbling on an issue after requesting. It doesn't redirect to the record which I just created. I understand this is due to the widget SC Order Guide OOB only being coded for RITMS (I think). I guess I...
In a report in Service Now I am trying to link the fields from the case table to the Task SLA table that the report is built on. The fields within the form appear under "questions" in Service Now and I understand they are not defined as proper field...
I wanted to check if below features will be supported with Zurich on EC Pro - Employee DirectorySocial Media Feed Map Widget to locate offices Is there any additional plugin we need to install to see these features ? How to enable these feature on EC...
Hi All, We have this Employee Centre Packs will it be available with Zurich to install?
Hello Community, We have a issue, while direct changes happen on status field from WIP to Suspend it is auto changes to WIP after saving the case form on HR agent workspace. Using UI action is working fine. Please let me know the issue here/ any root...
Lately, I came across this table while I was looking into a ootb script include, does anyone know the purpose of this table?
Can someone provide me Now Assist for HRSD Bulk RCA approval Fix script Xml file?I have referred to this doc.https://www.servicenow.com/docs/r/employee-service-management/now-assist-for-hrsd/run-rca-now-assis… After installing Now Assist for HRSD, we...
Hello, I have an activity who does not move his status to finished when all the task are closed (even after 1 day). My exemple (blocked in the 'signature' activity) .Someone can help me to find the solution ? Thanks
Hi all, we have an issue with primary job and secondary jobs showed on HR profile. This information is retrieved via integration from SuccessFactors. In SAP, the data are set correctly, the primary job is marked and the secondary job has earlier end ...
Hi,Is it possible to display the agents picture and name/initials on the live chat session of virtual agent bot. If yes, how it can be done?Thanks in advance!!
I have a Business use case :The At a Glance panel should display the Subject when present and the Opened For when Subject is blank for HR cases in HR agent Workspace.Can this be achieved ?
HelloWe have encountered an issue with SLAs not getting calculated for some HR cases getting created for General HR questions services. The 7 day SLAs are configured to HR Employee Relations case (sn_hr_core_case_relations) table. We also checked tha...
Hi,I am looking for a solution when managing a case via email the content of email need to have spell checker. Is it possible to do? If yes, how can we achieve this? Thanks in advance!!
Hello, is there a way that I can do MVRS dynamically to change depending on the topic selected in a select box in a record producer