Hello team,We are currently experiencing an issue in the HR Agent Workspace. When attempting to "Transfer case," the 'Transfer Type' dropdown field on the UI Page is not functioning. This is preventing us from completing case transfers. We have not m...
We have the following setup:OOTB sn_hr_core_case_workforce_admin Allow If Read ACL which applies to snc_internal and evaluates canReadCase in the script part.On top we have a COE policy checking the company of the subject person and grants one of our...
Hi Team,I have added a condition in onstart transform script where it should give an error message if the excel file contains more than 50 records just a example. So the Condition is satisfied and entered to the if loop but not able to see the error...
I’ve activated the Human Resources plugin in my personal development instance, but the "Human Resources" menu is missing from the Employee Center (ESC) portal. 1. Human Resources Scoped App: Employee Relations2. Agent Workspace for HR Case Management...
If anyone has any idea about how to translate the comment or work notes notification into different languages, could you please let me knowNote: Comment is containing variables like subject person name and opened for name... etc
Hi,I am complete beginner to HRSD, I have Knowledge on ITSM Admin and Dev Portion and Would like to Start HRSD.Here are my questionsWhat's the scope and future of ServiceNow HRSD? Is this a right career choice?Suggest Some Study resources for HRSD Pr...
Creating database view for sn_hr_core_case_talent_management table and question_answer table. Added clause under question_answer table but its not fetching correct reports . Only i need department field value.Please suggest with the correct condition
Hello fellow developers, I've ran into an issue while trying to construct a Lifecycle Event in ServiceNow HRSD. Because of the complexity of the expectations, I have to create some tasks from a subflow, which I trigger from an Activity. The tasks ar...
When assign to is populated on hr task then assignment group is set to mandatory and it remains mandatory even if assigned to is empty or not.How to proceed with this?
Hi Community, I’m facing an unusual issue in our ServiceNow instance related to the HR Case (sn_hr_core_case) table. We have two fields of interest on this table: CountryAssigned To Here’s the scenario: A user is trying to filter the HR Case list vi...
Hi all,How can we hide "Add personal notes" (Add personal notes) option from the "Contextual side panel" in the "Agent Workspace for HR Case Management"?Thank you in advance,Victoria
Hi In release notes for Washington ,i saw a product documentation that in HR agent workspace contextual side panel i can see "add personal notes" as well for agents to add personal notes(Attched ServiceNow documentation)Add personal notes (serviceno...
Hi, In the HRSD cases, we have agent assist. In agent assist we link a KB article to the HR case. We have a URL to KB article to view, when clicked on the link, currently it redirects to backend view of KB form. Currently:/now/nav/ui/classic/params/t...
Hi Team,We are getting the below error when we test life cycle event. Has anyone faced the issue, kindly help. Thank you.
Hi Everyone, There's this odd behaviour that we have noticed in our environment, wherein when users suspend a case for the first time and they select the second option, it gets overwritten by the first option which was selected by default. Everything...
