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Quality Audit HRSD tickets

Hello,We have a request to build a framework in our HR portal for 15% of non-critical transactions to be route for auditing to help improve the quality of solutions offered. Things to be audited could include whether it was assigned to the right grou...

Janne47 by Tera Contributor
  • 517 Views
  • 1 replies
  • 1 helpfuls

Employee Details Expanded Card

I am working on Manager Hub and wanted to include details on Employee Details expanded contact card. I only have the options Location, Contact and Status. How can I add more fields from Employee Profile table onto this card? 

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Radha K by Giga Guru
  • 584 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR template

Hello,Can someone explain to us , in an HR templae : what does mean :Due date calculation = 1 hourwhen to send = 5interval = 2Thanks, 

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HR Service in Transfer case

Hi Community,On HR Agent workspace we have a Transfer case button. When we click on that , we will get a dialog box having several fields one of them is HR Service.Any idea from where the dropdown value is coming in that list ?NOTE : I already have c...

Drishti by Tera Guru
  • 1401 Views
  • 4 replies
  • 0 helpfuls

Contextual Search results in email

Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...

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Resolved! Mapping to Parent Case from HR Task Submit Catalog Item?

Hello, wondering if this is possible & if anyone has ran into something similar. As part of a lifecycle, we have an HR task of the Submit Catalog Item type going to an employee. When the employee completes the task, a child case is created - which is...

maxstnr by Tera Contributor
  • 1327 Views
  • 3 replies
  • 2 helpfuls

Resolved! BR to exclude some users from seeing some cases

Hi everyone please i would like to write a BR to exclude exteranl users from seeing the offboarding case  here is the script but still didn t work(function executeRule(current, previous) { var userId = gs.getUserID(); gs.info('[HR VISIBILITY...

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ghitabahaj by Tera Expert
  • 1141 Views
  • 5 replies
  • 4 helpfuls

How to make bold for one word in virtual agent greetings

Hiwe need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"In this Welcome should be in bold styleBut our message does not store in sys ui message tableIt is directly given in the virtual agent flow and embedd...

sri vijaya by Tera Expert
  • 1382 Views
  • 6 replies
  • 1 helpfuls