Business Rules and Scope Privilege access

mlamin · ‎08-28-2023

Hello,

I configured a business rule that is supposed to Query a Document task and find out if it has a parent and if it does, once the document task is done, it should close the parent task immediately instead of waiting a whole day (default automatically close when complete that ServiceNow has) I have this entire process working on one instance already. When I tried implementing it in another instance, I ran into an error. I have attached the Business rule created and the error.

Sandeep Rajput · ‎08-28-2023

@mlamin Yep, those error messages also made me scratch my head as the business rule itself was defined in the global scope.

To fix this issue your can try creating your BR in Document Template Scope, also since you are accessing the sn_hr_core_case table in your BR, you can create a Restricted Caller access record within Human Resources Core Scope and set Source Application as Document Template and Target as Human Resources Core.

Hope this helps.

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Sandeep Rajput · ‎08-29-2023

@mlamin I am glad to know that it worked for you. RCA issues are generally hard to debug.