Campaigns - Are they available with ITSM or SPM?

[Tommaso2]

Hi,

I have been asked to create campaigns for ideas, but I wonder if campaigns are available just for HRSD module or differently for SPM or ITSM modules as well.

Thank you,
Tommaso

[Robert H]

Hello @Tommaso2 ,

Campaigns is an Employee Center Pro feature. Depending on your contract you might be able to get an entitlement for this without having HRSD. So please check with your ServiceNow account manager.

Regards,

Robert

[Tommaso2]

Hello,

Our client has SPM pro and ITSM pro, is Employee Center Pro included?

thank you

[Robert H · Accepted solution]

Hello @Tommaso2 ,

Employee Center Pro is typically a standalone subscription, and typically not included in ITSM or SPM.

But it really depends on the contract details, so please talk to the account manager to get a 100% correct answer.

Regards,

Robert