Can I modify the actionable knowledge feedback pop-up window?

User504567
Tera Contributor

‎09-01-2022 02:09 AM

Hi,

Is there any OOTB option to modify the reasons or pop-up window in general when actionable knowledge feedback is enabled? For example when the knowledge article is flagged, marked as not helpful or rated 1 star.

My other question: Is it possible to make the details field mandatory and hide the 'No thanks' button (without touching the UI script)?

See screenshot below for pop-up window that shows when actionable knowledge feedback is enabled.

find_real_file.png

Thanks!

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎10-03-2022 06:59 AM

@User504567 There are other Community articles that give some insight on how to make the fields mandatory. Here is one to view.

 

Here is another post (with disclaimer) where additional details are given in modifying the Feedback.

 

Regards,

Mike

 

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