Can "Sentiment Analysis" be added to the HR Agent Workspace?

Liz18
Tera Contributor

‎04-22-2024 01:41 PM

Is "Sentiment Analysis" available for HRSD cases or only CSM cases?  https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

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Community Alums
Not applicable

‎04-22-2024 06:51 PM

Hi @Liz18 ,

As of today it's only available for ITSm and CSm not for HR.

https://docs.servicenow.com/bundle/washingtondc-intelligent-experiences/page/administer/task-intelli...

 

Community Alums
Not applicable
In response to Community Alums

‎04-23-2024 06:00 PM

Hi @Liz18 ,

 

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