Toggle template bar is not visible in agent workspace

[chandan31]

Hi All,

Toggle template bar is visible in the classic view or HR case but it is not visible in the HR agent workspace , Can you tell me if it is present can you tell in which part or section it is available in the HR agent workspace (Toggle template bar ).

[Community Alums]

Hi @chandan31 ,

1. This could happen if the UI macro template_context is customized.
2. Check if the declarative action definition has a workspace defined, and declarative action assignment is defined for incident table.
   You need to check here - sys_declarative_action_definition.do?sys_id=4220c97553332300099addeeff7b126f
3. Setting the property - glide.ui.show_template_bar this property to false can also hide the template bar and the declarative action from workspace.

Resolution

1. If the UI macro is customized try reverting or importing once from an OOB instance. (make sure that the instance are on same release and version)
2. If the incident table is not added in the declarative action assignment, try adding it.
3. Also set the workspace for the declarative action definition to Agent Workspace
4. Change the property value for glide.ui.show_template_bar this property to true.

[chandan31]

it means OOB it is not available , we need to do customize to achieve this