Can "Sentiment Analysis" be added to the HR Agent Workspace?

[Liz18]

Is "Sentiment Analysis" available for HRSD cases or only CSM cases?  https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

[Community Alums]

Hi @Liz18 ,

As of today it's only available for ITSm and CSm not for HR.

https://docs.servicenow.com/bundle/washingtondc-intelligent-experiences/page/administer/task-intelli...

[Community Alums]

Hi @Liz18 ,