Can we restart the Completed SLA's on the task

[Eswar Chappa]

I had a Workflow with Task A->Task B->Task C->Manager Approval .If the Manager rejects the approval the flow again repeats with tasks Task A->Task B->Task C->Manager Approval .I had configured SLA's for the tasks, as per the flow when the approval is rejected it is again creating new SLA's  on top of Previous completed SLA.Is there any way that we can able to restart the completed SLA's of the task.

[Musab Rasheed]

Hello,

It's not good to restart completed SLA, however you can tweak SLA definitions to make sure SLA doesn't just end when approval is rejected rather it moves to 'Paused' state and again resume go forward. Changes will be reflected for new records and not for existing records where SLA is already attached.

Regards

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards