The Employee Center Core plugin cannot be updated to 26.0.4, and it does not appear in the store.

[Amelia-Rhae Mac]

Hi, I've been able to update and install Employee Center Core in our non-production instances but in our production instance the update button is greyed out and just says '21.0.15 Installed'. I looked on the ServiceNow Store and couldn't find Employee Center Core listed, only Employee Center (which has version 26.0.4 of ECC as a dependency) and EC Pro which we don't have a subscription for.

Any advice on how to get this updated or activated would be appreciated!

[Community Alums · Accepted solution]

Hi @Amelia-Rhae Maclean ,

It's recommended to move to Employee center Starting Rome!!

Follow this kind of approach :https://docs.servicenow.com/bundle/sandiego-employee-service-management/page/product/employee-center...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Amelia-Rhae Mac]

Hi Sandeep,

Thanks for you reply! That's what I'm currently attempting. I checked the store again and this time was able to find Employee Center Core! Not sure if it was user error or not but I've been to update it now.

Thanks for your help