I can do a pie chart that is grouped by the dot walked COE (sn_hr_core_case.hr_service.topic_category.COE). I can even use this chart as filter on the platform analytics dashboard, but if I try to directly create a filter for the dashboard, I cannot ...
Hi ,Currently there's an option NEW to create a task via Agent Workspace, this allows HR Agents to keep a stand alone task and so need to remove the option so tasks can only be created from an HR Case. could you please help how to remove this ?Thanks...
Hi, I'm looking for ways to display the Global and Rich description in the HR task template in the logged in user language.Can someone please suggest on this how to achieve it. Thanks,Lakshmi
Hi , I have created a life cycle event with activities and using the same HR task template for those. But for some HR tasks as per the template created the assignment group is copied from parent Life cycle case but not happening for others. For some ...
Hi I am trying to create HR Case by through of Hr agent workspace, once I open workspace click on + icon then click on "Create HR Case". Then showing below error "The page you are looking for could not be found". I think this page is not in our inst...
Need to create a report on AVG CSAT score by month
Is it true that we are unable to track external links on ServiceNow? That we can only track quick links internal to ServiceNow?
Hi,I can see favorites functionality in record producer and knowledge article. I want this function to implement on quick link table in portal. How can I achieve this?. Thanks in advance
helloI have implemented a flow that initiates an approval request whenever an HR case is created for a specific HR service.I would like to inquire about the available options in the event that the designated approver does not respond, for example, if...
Hi Team,I was learning on scripting where i had uses case to fetch manager (reference to user table) in HR profile and populate on filed on other scoped table var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f...
I created these COE security policies. You can't see the groups that are assigned to each but in the Policy name, those are the groups that are selected in the group section. The HR SBS & Payroll groups should see all cases which is the 2nd policy. T...
if approver is same from previous approval proceed for next approval in flow designer
Hi Experts, Hope you are doing well! I would like an integration with Docusign established to manage document e-signatures on important documents requiring signatures. This will allow me to capture signatures without generating a paper form. I have f...
Hi, I have to send notification to employee on their work anniversary. I have used flow designer and configured everything, I need condition to get employee work anniversary. I have one filed 'abc' which contain their date of joining. What condition...
Hi everyone,We're implementing numerous HR services in ServiceNow, and anticipate employee confusion with a large number of individual services.We're considering consolidating similar services, but manually comparing many services for similarity is c...
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