Case -by default in closed completed state

[Jai2021]

Hi All,

I'm creating record producer to create case , but whenever the case it create it automatically in closed compete state.A other fields are update as expected.
Have any one has any idea on this. Quick help needed.

[michaelj_sherid]

@Jai2021 Are you using the OOtB script in your RP to create the case? Are you using a Case template? 

If you can provide additional details, this will help to understand your issue.

Regards,

Mike