case should be closed automatically, If the customer didn't add any aditional comments.

[poornima batchu]

hii everyone,

  I need solution ,  the state of a case is Awaiting customer approval, if customer didnot respond to the case after 3 days or like that then the case should be closed which means the state of the case should be closed. I am finding a way to fix this.

thank you

[Murthy Ch · Accepted solution]

@poornima batchu 

You can follow any of the approaches mentioned above.

I felt @Vishnu Prasad K G suggest is easy and no code required.

Thanks,

Murthy