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Resolved! ACL on workspace not working as expected

Hi,I want to hide CSM workpace from the below list for users having "sn_hr_sp.hrsp_employee" role I created two ACLs but it is not hiding for the users.The user have snc_internal role and sn_hr_sp.hrsp_employee  I added snc_internal role in role sect...

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Rosy14 by Tera Guru
  • 672 Views
  • 3 replies
  • 0 helpfuls

How to add a reference field in HR Agent Workspace Case creation

Hi everyone, I hope you are doing well. I'm trying to add a reference field to HR Case creation on HR Agent Workspace but I am not getting the expected result. Currently I have a field called HR Service that shows a list of available HR Services for ...

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rafas_10 by Tera Guru
  • 379 Views
  • 2 replies
  • 0 helpfuls

Created related list for assignment rule for HR service

Hi All, Can someone help me on the below issue please. I have HR Service name (Permanent Staff) under this service in ,related list  I have created new tab assignment rulesHR service table is talent management  on the HR service form related list is ...

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nikhitha24 by Tera Guru
  • 792 Views
  • 11 replies
  • 0 helpfuls

Resolved! Missing HR Services in Xanadu

I recently did a clean install of HRSD on a new PDI with Xanadu.   I noticed that the Tuition Reimbursement Request and Verification of Employment HR services are missing.    I couldn't find anything in Docs about these two services being deprecated....

Resolved! Onload catalog client script not working

I have created a Onload Catalog client script retrieve the first date of current month and below is the code -script include script -     getEffectiveDate: function() {        var currentDate = new GlideDateTime();        // Set the day of the month ...

gtgauravtya by Tera Contributor
  • 608 Views
  • 4 replies
  • 0 helpfuls

Resolved! In HRSD, can we perform org transfers?

In HRSD, can we perform org transfers? Eg. If John is reporting to Smith, and he is now supposed to report to Glenn, can we do this kind of org transfer using this module?

shaikhsana1 by Tera Contributor
  • 384 Views
  • 2 replies
  • 1 helpfuls

Predictive Intelligence and Custom Case Field for HR Case table

Hi team,Need to create a new custom case field for the HR case table called 'Description_HTMLSanitized'?Then, need to create a script to iterate over all HR cases in past 6 months and then copy description field, remove html tags, then copy the sanit...

Barathk by Tera Contributor
  • 400 Views
  • 1 replies
  • 0 helpfuls

Absence validations when requesting in ServiceNow

Hi everyone, We are looking to enable employees & managers to enter absence (primarily LoA's) in ServiceNow. Requests will be triggers for lifecycle events; we plan to use the Employee Packs. However, we would like validations to take place in Servic...

zoeverkaik by Tera Contributor
  • 487 Views
  • 2 replies
  • 0 helpfuls