Make assignments group mandatory
When assign to is populated on hr task then assignment group is set to mandatory and it remains mandatory even if assigned to is empty or not.How to proceed with this?
Forum Posts
User Unable to Filter hr case record by Country = India, but Can See Same Records When Filtering by
Hi Community, I’m facing an unusual issue in our ServiceNow instance related to the HR Case (sn_hr_core_case) table. We have two fields of interest on this table: CountryAssigned To Here’s the scenario: A user is trying to filter the HR Case list vi...
Resolved! How to hide Personal Notes in HR Agent Workspace Contextual side panel
Hi all,How can we hide "Add personal notes" (Add personal notes) option from the "Contextual side panel" in the "Agent Workspace for HR Case Management"?Thank you in advance,Victoria
Resolved! personal notes in contexual side panel in Hr agent workspace is not showing
Hi In release notes for Washington ,i saw a product documentation that in HR agent workspace contextual side panel i can see "add personal notes" as well for agents to add personal notes(Attched ServiceNow documentation)Add personal notes (serviceno...
Knowledge article link in agent assist - need to redirect to portal view
Hi, In the HRSD cases, we have agent assist. In agent assist we link a KB article to the HR case. We have a URL to KB article to view, when clicked on the link, currently it redirects to backend view of KB form. Currently:/now/nav/ui/classic/params/t...
HR Lifecycle Event Error
Hi Team,We are getting the below error when we test life cycle event. Has anyone faced the issue, kindly help. Thank you.
HR agent workspace suspend reason gets overwritten
Hi Everyone, There's this odd behaviour that we have noticed in our environment, wherein when users suspend a case for the first time and they select the second option, it gets overwritten by the first option which was selected by default. Everything...
ServiceNow to DocuSign Integration
What are the perquisites to configure DocuSign Integration with ServiceNow after installing the DocuSign Plugin ?We installed DocuSign Esignature Spoke plugin and Document Template Integration with DocuSign plugin, after that we are facing issues how...
Is there a way to retrigger set of activities in activity set when last day of employee changes.
Hi All, I have the requirement whenever last day of employee changes on case. set of activities need to be triggered. Is there a way to do that. Thanks in advance
Resolved! Manager of a group with HR Admin role is unable to add users to group.
After NewYork Upgrade, Manage of a group with sn_hr_core.admin role is unable to add users to group, He is able to go into Group, click on EDIT, select users and then save. But the system is actually throwing a message as below. Gone throw https://co...
Resolved! Create the database view for department field which is text field
Create the database view for department field which is text field from question_answer table and sn_hr_core_case_talent_management.Then create report where i can use this database view by showing hr cases by department field values which is text fiel...
HR Cases SLA Incorrectly getting calculated
Hello Team, We are encountering issue related to SLA for HR Cases wherein SLA are being calculated on 24 hours slot even thou condition are defined as per Manager schedule., etc. Can anyone please Suggest us what could be the possible issues which ca...
Custom COE-Approvals are not triggering
To manage all background check procedures for new hires, I have made a custom COE with the name "Background Check." This COE will oversee document collection, internal approvals, and escalation in the event that verification is unsuccessful. I has cr...
Integration between Successfactor and Servicenow HRSD
HI, I am trying to pull data from SF to SN HR profile table.So I found out Trigger SAP SuccessFactors Integrations flow and source SAP Successfactors and I enabled HR profile schedule pull, which is using two flows "Retrieve Workers" and "Retrieve Ef...
HR Walk-up
For the Yokohama upgrade, is the HR Walk-up functionality automatically enabled or configured by default? I want to ensure HR Walk-up is inactive. What steps should I take to confirm it is not available to HR users after the upgrade?
