I understand there is User Experience Analytics, Conversation Analytics Dashboard (Deflection Topic Block), Content Analytics Dashboard, HR Success Dashboard Indicators, Self-Service Analytics (Activity Patterns), Performance Analytics (Automated Ind...
1. In Lifecycle Events Configuration - I know we can configure Activity Sets and Activities - But how are they triggered, is there a flow or multiple flows (e.g. Onboarding) 2. Start Date change in Onboarding - There is a separate HR Process/Record P...
Hi experts,Our agents use Clone HR case UI action. After cloning case, work note gets updated with the parent case number.But there is no track of how many cases are cloned or what is the parent case number.They need a report for this scenario. I hav...
Hi, I'm looking for more details on "HR Criteria" and "User Criteria" and how they are used in ServiceNow. Also if a user is part of HR service then is the user supposed to sync or be part of the User Criteria as well? How are they used in different ...
Currently, I have a record producer on sn_hr_le_case table. If user submits the record producer request on ESC portal, it will create HR Lifecycle Event Case and trigger lifecycle event.I want to submit an anonymous request (without anyone to know wh...
Hi Folks! While setting up a lifecycle event, I ran into a problem where, depending on the conditions, I had to create more than 150 activities/tasks for my LE. This required me to create more than 50 activity sets, which takes time to submit the cas...
Hi, I have to send birthday notification to employee. I have written schedule job script and date of birth is type as date field. I have tested that script and I'm able to get birthday, birthday day, birthday month value, it seems it is having issue...
Hi All, I have an SLA triggering twice on some incidents and can't narrow down the cause of this (it only seems to be happening on a sickness absence form and not consistently) When the case is closed complete the first SLA timer stops and the next o...
Hi, The search results do not consider the meta tags set for record producers and KB articles as AI Search is enabled.Please can someone suggest how the meta tags can still be considered when AI search is configured? Thanks & Regards, Yasmeen
I have this scenario where I have two tables, master and base. Master table has three choice fields, (Field 1 - 1 choice; Filed 2 - 5 choices; Field 3 - 12 choice values being dependent on Field 2). I have similar three fields in the Base table and w...
HI, when HR case is set to closed complete, the HR tasks attached to the HR case is set to Closed incomplete if they are open. Is it OOB behavior, if yes, can you please help where this is configured
For Document Template (HTML). I am able to check the box in the topic block when creating a document template. When the document is previewed in the HR Agent Workspace, the agent is able to make the edit and check/uncheck a box. However, the update ...
Hello HR Experts, We have an issue in our implementation. All non-admin users can not see lists in the HR Agent Workspace. To clarify:Users have sn_hr_core.basic roleUsers have workspace_user roleUsers have canvas_user roleUsers have access to HR cas...
Hi Team, There is a weird scenario which i came across recently. Knowledge Articles from HR Knowledge Base are instantly getting retired without clicking on Retire UI Action when any change is made on knowledge article when it's in published state. S...
I need to create seven task templates and two HR criteria for a "Termination Request" record producer in HR Service, with the fulfillment type set to "Service Activities." The task templates should be restricted based on HR criteria, where four tasks...
