Hi , please help me to change the logo of the workspace.
Hey @Rkanodia -
Okay I see - you are using the older UI, and therefore the new agent workspace still pops out into a new window just like the older agent workspace version. That is why I assumed you were using the older version.
So let's try this instead -
Go to Themes, and select "Base Agent Workspace theme" record
Once there, scroll down and see UX Theme Assets area (your instance may look different), and click the information icon next to Asset "header_logo".
And then Open Record
Then click the Magnify Glass to open up the list view of Asset records
Click New --> give your new record a name (keep it consistent, so header_logo --> then add your image you want as the attachment to your new Asset record
Once that has been submitted, back on the UX Theme Asset record form, be sure to add in the Asset Properties as you see in the screenshot where I am pointing out the Magnify Glass.
Once you do that, then the image should change.
Please keep me posted if this works for you!
Cheers,
-Rob
*p.s. Please don't forget to mark a reply as Helpful or Correct when appropriate*
Hello @Rkanodia -
My first question to you is, is that the old Agent Workspace you are trying to configure? If so, why not use the newer Agent Workspace for HR Case Management? It is much better!
Either way, to change the logo image there, you would need to go to:
Then select the Workspace you are working with. If this is the older HR Workspace you are using, then you probably only have one record in the list view:
Click into the record, and then see Custom Logo "click to add..."
When nothing is there, you get the automatic Default image as you currently are seeing.
I added one quickly to show you that it will change, but the image is not really made for this logo, so you won't see a good image.
Hope this helps, let us know if this works on your end!
Cheers,
-Rob
*p.s. Please don't forget to mark a reply as Helpful or Correct when appropriate*
Hello @Rob Sestito
I am using the new Agent Workspace for HR Case Management. Also following your steps, I went to Agent workspace under ALL WORKSPACES.
Change the custom logo:
It still did not change:
Hey @Rkanodia -
Okay I see - you are using the older UI, and therefore the new agent workspace still pops out into a new window just like the older agent workspace version. That is why I assumed you were using the older version.
So let's try this instead -
Go to Themes, and select "Base Agent Workspace theme" record
Once there, scroll down and see UX Theme Assets area (your instance may look different), and click the information icon next to Asset "header_logo".
And then Open Record
Then click the Magnify Glass to open up the list view of Asset records
Click New --> give your new record a name (keep it consistent, so header_logo --> then add your image you want as the attachment to your new Asset record
Once that has been submitted, back on the UX Theme Asset record form, be sure to add in the Asset Properties as you see in the screenshot where I am pointing out the Magnify Glass.
Once you do that, then the image should change.
Please keep me posted if this works for you!
Cheers,
-Rob
*p.s. Please don't forget to mark a reply as Helpful or Correct when appropriate*
