Hi , please help me to change the logo of the workspace.
Hey @Rkanodia -
Okay I see - you are using the older UI, and therefore the new agent workspace still pops out into a new window just like the older agent workspace version. That is why I assumed you were using the older version.
So let's try this instead -
Go to Themes, and select "Base Agent Workspace theme" record
Once there, scroll down and see UX Theme Assets area (your instance may look different), and click the information icon next to Asset "header_logo".
And then Open Record
Then click the Magnify Glass to open up the list view of Asset records
Click New --> give your new record a name (keep it consistent, so header_logo --> then add your image you want as the attachment to your new Asset record
Once that has been submitted, back on the UX Theme Asset record form, be sure to add in the Asset Properties as you see in the screenshot where I am pointing out the Magnify Glass.
Once you do that, then the image should change.
Please keep me posted if this works for you!
Cheers,
-Rob
*p.s. Please don't forget to mark a reply as Helpful or Correct when appropriate*
Interesting - now I am inclined to tell you to give it some time maybe.
But, I have been able to change my logo there. First clearing the cache worked - then I played with it more, and it stopped changing for me as well.
I stopped trying to change the logo, moved on to other things. I loaded back up, and my logo has now changed to what I changed it to. Before it was a little laptop as I showed you previously. Now it is a ServiceNow | Nvidia logo that I was trying to change to as a 3rd time.
This is the process on how to change it. I honestly think it is still a system cache/timing issue that is happening. If you followed all the steps the worked the first time for you - I truly think that with following those steps again, and the logo is not changing, even post doing a cache.do, logging out and closing the browser - it might just need time to update itself.
Usually doing a cache.do, logging out, closing your browser, and loading back up - pushes the changes made within the UI.
Maybe, you could try clearing your own browser cache, and seeing if that works for you or not.
Otherwise, I think we are looking at a little time needed. Maybe an hour or so - weird to say, I know. But that is my thought process now since we are changing the logo correctly.
Thanks,
-Rob
