Clear Virtual Agent Conversations

[kurtbell1]

Is there a way to clear conversation history from the Virtual Agent?  I can see there are Conversation / Conversation Message tables but I dont want to start deleting records out of those until I'm sure there's not a "real" way to do this. 

Thanks!

[sachin_namjoshi]

As far as i know , service now is handling chat history clearance using URL parameter . Please find the link inline for the same.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/virtual-agent/task/create-va-standalone-client.html

There is no another way i came forward for clearing the messages in chat window. 

Regards,

Sachin

[Mark Roethof]

Hi there,

Yes this is possible. Though, you have to change the widget for this unfortunately.

If my answer helped you in any way, please then mark it as helpful.

Did my answer solve your question, please mark it as correct. This will help others who are looking for a similar solution.

Kind regards,
Mark

[Mark Roethof]

You can test this with:

https://<your instance>.service-now.com/$sn-va-web-client-app.do?sysparm_skip_load_history=true

Kind regards,
Mark

[Mark Roethof]

Hi there,

Please mark the answer as correct if it solves your problem. This will help others who are looking for a similar solution.
Thanks.

Kind regards,
Mark