Close the Life Cycle Event Case

[SumanthMora]

Hi,

How to close the Life Cycle event case using Activity.

I'm using two activity sets. After completion of these two I need to close complete the LE Case automatically.

Thanks

SMORA

[ashh908]

Can be done in multiple ways:

1 LE Case must have multiple request, tasks and hr cases so you have to close all these before closing the Parent case,

inorder to achieve this you can:

1. Assign the parent case to an Agent and let the agent Manually close the Parent upon (checking) closing the child cases

2. Write BR to close the Parent once all child get closed

3. Write a Scheduled job if all child are closed then after 3 days Parent will also get closed or say in case of onboarding cases, after onboarding date it will get closed.

We also implemented HRSD and we have not changed anything yet and kept this mannual.

Mark Correct/Helpful, if applicable.

Thanks

[SumanthMora]

Hi ashh908,

Thanks for the response.

I'm not using using any child cases. I have only one parent case and for that I have two Activity Sets.

LE case need to auto close once those two activities completed.

Please let me know how can we achieve this. 

Thanks

SMORA

[SumanthMora]

Any more updates please?