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Need help to find the UI Policy that shows a field on a form

I see a UI Policy that hides "Pdf_template" on HR Case table.   But on one of the child table HR Total Rewards, the field "Pdf_template" is visible.I need to  find which UI Policy or client script shows this field on the form I tried to search UI act...

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Sruthi17 by Kilo Sage
  • 723 Views
  • 8 replies
  • 1 helpfuls

Attach Knowledge to an HR Case from HR Agent Workspace

When an HR agent attaches knowledge either to an email or the additional comments the link redirects the User from ESC to the backend Knowledge base view vs keeping the on the ESC portal views.Is there a way to configure the setting so that when a us...

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Set Reminder of HR Template in HRSD configuration

Hello everyone,I am learning about HRSD and i have a few concerns about the HR Template.I will provide my configuration information as follows:1. I have created a Record Producer as shown below:2. I have created a lifecycle event and mapped it to the...

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Agent Assist not return results

Hi there, When I asked in workspace(SOW)'s incident record, I found agent assist works well. But when I go to HR Agent workspace and open a hr case , I can't found any result in agent assist. Any advise for me? Thanks. ps.   

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Alan37 by Tera Expert
  • 541 Views
  • 2 replies
  • 0 helpfuls

Resolved! Why does "HRM Catalog Item" disables save as draft OOTB

Hi, anyone know why “Save as draft” was disabled for HR Record Producers after upgrading to latest version of Employee Center? (v 37.0.7) “HRM Catalog Item” widget (sp_widget_9e0a0e9373a75300c629e1e54cf6a7cd) hard codes the “hide save as draft” inste...

Chris Yang by Tera Sage
  • 372 Views
  • 1 replies
  • 1 helpfuls

Resolved! Table configuration in the HR Template of HRSD

Hello everyone,I am learning about HRSD. I noticed that there is an HR Template feature as shown in the image below. I am wondering what characteristics a table must have in order to be displayed and selectable in the Table field.I have done some res...

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Resolved! Use case for lifecycle event.

Hi,  Can anyone please provide use case for lifecycle event and step by step configuration for that.  Regards, Nivedita