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How can we call sys_ui_message in a flow

I have some content that includes variables like subject person, 'opened for', and HR service. I want to create a system UI message (multiple languages) using this content. Then, I want to use this message in a flow to update the hr case comment fiel...

vijani by Tera Expert
  • 373 Views
  • 3 replies
  • 0 helpfuls

Resolved! An Indicator in CHRO Dashboard is showing No Scores to display

Hello Community, Good Day. I'm currently working on the CHRO Dashboard configurations. Need some help in troubleshooting this issue.1) Problem: In the CHRO dashboard , the "Average time taken for Onboarding by region" widget is showing up error "Ther...

Adding fields in HR agent workspace.

Hi All, I trying to create and adding fields on ER case form from HR agent workspace with own creating view which is copy of Workspace view. steps- HR Agent workspace>Form Layout>create/add fields>save. but fields should be visible on both side backe...

Resolved! PDF letter - fully automatic workflow?

Is it possible to create a PDF letter process that does not require any agent action? For example, our employees will complete a catalog item form on their portal with some information. The system will then generate a PDF letter with that information...

Tiffany6 by Tera Expert
  • 1985 Views
  • 10 replies
  • 2 helpfuls

Hrsd Customisation

Hi Team,Please help how to achieve below 1. Add a "Confidential" tag option that can be applied to a case. 2. When a case is tagged as Confidential, restrict access to attached documents within that case. 3. The restriction should apply only to users...

mahy by Tera Contributor
  • 245 Views
  • 3 replies
  • 0 helpfuls

Resolved! Setting variable set to mandatory

Hi everyone ! please i have a quick question, When i make a variable set to mandatory will it make the variables inside mandatory too or i need to set them mandatory

GhitaB by Tera Contributor
  • 569 Views
  • 7 replies
  • 1 helpfuls

Set mandatory fields inside MRVS for a specific field

actually i have another issue that i need to set some mandatory fields inside that MRVS ,problem i'm facing that it worked when i remove the country condition cause the subject country exist in the catalog item and i guess it's not getting catched in...

GhitaB by Tera Contributor
  • 214 Views
  • 2 replies
  • 2 helpfuls

Resolved! Document Templates auto-generate a PDF and attach to case

Hello!I have a requirement to auto-generate and attach a PDF document to an HR case once the Record Producer is submitted.I was able to achieve that with HR Document Templates by creating a Flow that would look up PDF draft (created by leveraging 'Au...

AijaRe by Kilo Sage
  • 5130 Views
  • 11 replies
  • 4 helpfuls

Resolved! Display record producer in Virtual Agent Pat topic

Hi,We have a requirement to display a record producer for a virtual designer topic under the none of the above option. So basically if none of the above is selected then along with Knowledge articles, quick links, a record producer should also be dis...

Resolved! HRSD REST API Integrations

Hello Friends,Does anyone perform Leena AI Integration with ServiceNow? Also, please help us with below Questions if anyone can help.A record producer for HRSD Application can be exposed from REST API Web services?How REST API can be pushed/created f...

_Samay by Tera Expert
  • 421 Views
  • 3 replies
  • 2 helpfuls