Caller Restriction to none

[SumanthMora]

For the Survey notification we got the scope error form global to HE case table.

We change “Caller Access” field on sn_hr_core_case table to “None” from “Caller Restriction”. After that, “Cross scope  errors we were getting before is not coming.

Does it impact or it is doable?

[michaelj_sherid]

Hi SMORA,

Setting the Caller Access to 'None' is not the recommended approach. This allows every read or execution on the target of HR Case. Understanding the Application  Restricted Caller Access is key. You can find a recorded Ask the Expert session on this topic by following this link. 

https://community.servicenow.com/community?id=community_question&sys_id=cbd8b9badbb9570058dcf4621f961982

Regards,

Mike

[SumanthMora]

Thank you Mike.

But how to fix the scope error. Even after allowing the Read Access the error occurs.

This is for the HR survey we created. When we click on outbox (preview html) read operation error displays.

Does we need to approach HI or any suggestions to fix the issue please.

Thanks

SMORA

[michaelj_sherid]

Hi SMORA,

Do you have any RCA records with a status other than "Allowed"? If so, I would evaluate those to see if they are the root cause for your issue. 

Regards,

Mike

[SumanthMora]

Hello Mike,

I have attached the RCA record list other than allowed. 

Could you please verify it once.

Thanks
SMORA