Compose Email from Employee Relations Case

[jrusso]

We recently activated Employee Relations COE and noticed that the link to Compose email is not available like it is for standard HR cases.

Is this done on purpose, or is there something we need to activate in the ER COE?

HR Case 

ER Case

[Laszlo Balla · Accepted solution]

Hi @jrusso,

Since the employee relations case table is different from the HR Case table, you might need to add the 'email_client' dictionary attribute to that table too, or if added already, set its value to true.

You can find more details on the docs site here.

Hope it helps!

[Laszlo Balla · Accepted solution]

Hi @jrusso,

Since the employee relations case table is different from the HR Case table, you might need to add the 'email_client' dictionary attribute to that table too, or if added already, set its value to true.

You can find more details on the docs site here.

Hope it helps!

[jrusso · Accepted solution]

Thanks.  That worked.

[MouneeshaR]

can we add condition based on country code? basically i need compose email option should be visible only for the user who are all having country code as UK and Canada