Compose Email from Employee Relations Case

jrusso
Tera Expert

We recently activated Employee Relations COE and noticed that the link to Compose email is not available like it is for standard HR cases.

Is this done on purpose, or is there something we need to activate in the ER COE?

 

HR Case 

jrusso_0-1682017594098.png

 

ER Case

jrusso_1-1682017648094.png

 

2 ACCEPTED SOLUTIONS

Laszlo Balla
Mega Sage
Mega Sage

Hi @jrusso,

 

Since the employee relations case table is different from the HR Case table, you might need to add the 'email_client' dictionary attribute to that table too, or if added already, set its value to true.

 

Screenshot 2023-04-20 at 21.13.42.png

 

You can find more details on the docs site here.

 

Hope it helps!

View solution in original post

Thanks.  That worked.

View solution in original post

2 REPLIES 2

Laszlo Balla
Mega Sage
Mega Sage

Hi @jrusso,

 

Since the employee relations case table is different from the HR Case table, you might need to add the 'email_client' dictionary attribute to that table too, or if added already, set its value to true.

 

Screenshot 2023-04-20 at 21.13.42.png

 

You can find more details on the docs site here.

 

Hope it helps!

Thanks.  That worked.