Configurable HR Agent Workspace [Short description on case creation page cannot be overwritten.

[Ramkumar Thanga]

Hi,

In configurable HR workspace, the short description to the HR case while creation sets the default HR Service name. 

When we try to modify manually, the changes are not taken. It immediately moves back to the default HR service name when we try to edit any other fields on the same form or by the case creation UI button. 

I want to allow the changes to the short description. This happens only in Agent workspace.

Thanks!

Ramkumar.

[Ankur Bawiskar]

@Ramkumar Thanga 

so are you saying you are editing short description during case creation in native and it retains the value entered by user

But in workspace it gets reverted with HR service name?

Please share screenshot where are you able to edit?

I can't find it

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Ramkumar Thanga 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ramkumar Thanga]

Hi @Ankur Bawiskar 

This issue has been identified as a Product defect and it is being addressed by ServiceNow Hi.

Thanks for your support!!

Regards,

Ramkumar