Resolved! Syntax for flow designer record lookup script
Hi , I want the below encoded query to be added in record lookup for my flow designer. What is the syntax for adding encodedquery in lookup record -
Forum Posts
How to setup Alumni service portal for offboarding process in servicenow
Ho to setup Alumni service portal for offboarding process in servicenow. Can someone share the steps for implementing.
Hide requests from 'My Requests' tab on EC Pro for HR Task Assigned to users
Hello All, Here is my scenario: If a HR Case has a HR task associated and that HR Task is assigned to a user then that user must see only HR Tasks in "My tasks" tab He/She should not see the requests under "MY Requests" tab on EC Pro. Could anyone ...
URL using spModal
Am using spModal and am inserting a link as a variable as: var url = '<br><a href = "https://xxxxxx.service-now.com/hrlportal?id=sc_cat_item&sys_id=XXXXXX&sysparm_category=XXXXXX">General Question.</a>'; spModal.open({ title: name, message: 'To su...
Resolved! Role to grant access to users on HR groups for non-admin user
I checked for role_delegator but this role doesn't allow user to view the roles in HR groups already assigned but adding user to group is possible. Need to know the role to view roles existing and grant access to users on HR groups for non-admin u...
Hide attachments which were stored in activity logs
Hi All, Can we hide the attachments which were stored in worknotes in HR cases, those should be visible only to the Requester of the case, we can write a onload client script to hide the attachments which are on top of the form/header. But I am not s...
Change the date field after an HR Case is created
example: an termination HR Service to be created and it involves multiple level of approvals and HR Tasks for its fulfilment. But need to give the HR Agent authority to change the dates in middle of process and continue with rest set of processes inv...
Best practice to purge/cleanup data
Hello For HR case table we have in place a cleanup job configured based on GDPR for each country. Nevertheless, we have a huge amount of data on the system now and it is expected to grow even more. We will probably not be able to keep the data on th...
How to abort the action performed by the user for onChange client script
Hi, I need to abort an action performed by the user by using onChnage client script. Please could anyone help me to get it done.
Resolved! Who has access to an HR Case?
An HR Case has several user fields: Opened by, Opened for, Subject person. Which of these users have the ability to view the case? Which of these users have the ability to add comments to the case?
Resolved! Disable Notifications to "Subject Person" for particular Business Unit in HRSD
Hello Community, All notifications addressed to "Subject person" should be disabled, if the employee is from particular BU and not a member of HR Group. All notifications addressed to "Subject person" should be enabled, if the employee is a membe...
Can you alphabetize the application menus and modules in the application navigator column?
Can you alphabetize the application menus and modules in the application navigator column? As opposed to using the Filter navigator to find a module. Thank you.
Resolved! Override global before query business Rule on subject_person field
There is a global business rule (user query) which filters out inactive users on the sys_user table using current.addActiveQuery(); for non admins. One of our HR services is to raise a case for leavers (within the past 12 months), however there is no...
Resolved! Service Portal - Standard Ticket Header widget not showing for opened by user
Hello, Currently, the opened by user cannot see the standard ticket header in the portal. It shows for the opened for user but not opened by. we need to amend this so opened by can also see this standard ticket header currently showing like this.. ...
Resolved! How to set HR Service Catalog?
Hello everyone, I may just be blind, but how do you set the catalog for HR Services >> Manage HR Catalog? We have a need to change it to a new catalog while still retaining the one currently set there. Thanks!
