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Resolved! Split the variable and paste in in multiple fields on the form

HI All we have a form where we are generating the PDF out of the it. But in the PDF template we have 2 fields for State and 5 fields for Zip code  AS shown in the image. Now we have string fields for both  one the data is entered in the fields i woul...

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Kachu by Kilo Sage
  • 1005 Views
  • 3 replies
  • 1 helpfuls

Resolved! SharePoint Integration with HR Portal(ESC)

How to display SharePoint links(File) in the HR Portal(ESC) on the search result page? For Example: If I search "Leave" in the ESC portal the search result should give me links to SharePoint files related to Leaves also.   Any help would be much appr...

Sunit Amin by Tera Contributor
  • 1256 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to report on "Helpful? Yes/No" at bottom of article?

Hi All, I would like to create a report that indicates when someone selected the 'No' button for the question, "Helpful?" at the bottom of our articles. Can you tell me what table I should be pulling from and if I need to dot walk to anything? Thank...

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JD292 by Mega Guru
  • 1485 Views
  • 3 replies
  • 4 helpfuls

Change default short description for document task

Hi  i have created the process where  HR case is created following with the document task .document task image attached below As you can see the short description field auto populate my document name along with the default text" Fill the document" T...

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Kachu by Kilo Sage
  • 1071 Views
  • 4 replies
  • 1 helpfuls

Resolved! Employee Relations - Allegations Types and Allegation Subtypes

Good Afternoon, we are trying to modify the Employee Relation Allegation Types and Allegation Subtypes.  When you make the Allegation Type set to False, the Allegation type or subtype is still listed.  Do you have to delete the item completely in ord...

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Melanie B1 by Mega Expert
  • 1227 Views
  • 4 replies
  • 1 helpfuls

Resolved! Notifications email script

Hello SN Comm, I am looking for a little help with a notification email script. Specifically, both the KM Subscription: Article Commented and the KM Subscription Group: Article Commented. Currently, too many employees are being notified on when an ar...

Resolved! workday xpath for custom field

Hi, Workday team has added a custom business unit field on workday and I am trying to bring it across to ServiceNow. I need to understand how to build the XPath map for this custom field. or it is provided by the workday team? Current script include ...

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Anks26 by Kilo Sage
  • 1450 Views
  • 2 replies
  • 0 helpfuls

How to cancel HR Task from ESC Portal ?

Hi, I have created one onboarding process. during this process one HR Case getting created, it having some HR Task inside it. How can I cancel that HR Task individually from esc portal itself ? If I cancel that HR Task from esc portal then HR Task st...

Resolved! Default HR Case Short Description and Source fields

How to this in HR case Creation When an HR case is created, the Short Description should default to 'HR Service' + 'Subject person' Additionally, when an HR Case is created from the Create New Case module, set the Source to Phone.   Thanks in Advance...

charitha ts by Tera Contributor
  • 3252 Views
  • 5 replies
  • 9 helpfuls

Resolved! Editing a Record Producer in Catalog Builder

I inadvertently checked out a record producer when I clicked on the Edit in Catalog Builder. Now, I have a draft version that I can edit, but can't figure out how to publish it. I am editing the Record Producer on the platform and don't have a publ...

jrusso by Tera Expert
  • 1306 Views
  • 6 replies
  • 4 helpfuls

Resolved! How to use for loop in Script Include

Hi All,   I need to populate assignment group with the group to which Subject person belongs. I need to validate for below groups if Subject person is member or not- 1) Supplier Onboarding - CCS2) Supplier Onboarding - Client Services3) Supplier Onbo...

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Workday and ServiceNow Integration using spoke

Hi all, I am new to ServiceNow and Workday Integration using integrationhub's spoke. So I need to create Workday record from ServiceNow HR case using Workday HR spoke   What is the initial setup, if someone can assist on this part.   Thanks, Mamta

Mamta7 by Tera Contributor
  • 3513 Views
  • 9 replies
  • 1 helpfuls