HI All, Requirement is to calculate business duration when HR case is moved from work-in progress to closed complete, I am getting correct duration but not business duration. I am getting business duration is 0. Below is the script. var state...
Hi all, How to calculate total duration ,If we change state from Work in progress to closed. Scenario is State changed from work in progress to suspended, after that it moved to Work in progress again and moved from work in progress to closed.So,it i...
I would like to use "Topic Pages with Employee Communication content" in "Employee Center Pro". Is "Employee Center Pro" application included in HRSD Professional? Thank you!
We are in need of a tool to manage all of our leave. LTD, STD, FMLA, and Military leave. Is anyone using Service Now for this purpose. If so, what are you using?
New York introduced the HR Job [sn_hr_core_job] table, and the documentation describes how this table's intent is to "store multiple job records per user and capture the job history of users within your organization". Where does this leave the role ...
I'm looking at Employee Center to determine if this is a product I want to recommend to a customer, with a long term strategic outlook. While looking at this, I want to train myself in this new product and see if there's any available courses on NowL...
I want to make the Add and Remove Legal Hold functionality (UI action) available for some users with sn_hr_ef.document_writer role. When I checked on the documentation, it says in order to access Add and Remove legal hold ui action, the user must atl...
Dear all, On my personal dev I'm trying to automate part of the lifecycle activities by creating a flow which is triggered at a specific point in the activity set. However, I am not sure how to configure it. I checked the documentation (https://docs....
Hey SN Comm! I am looking for some help with an inbound email action. Aside from utilizing the Predictive AI Auto-assign feature in SN (I have a Case open with HI as there is an issue with ours), I want to build out an inbound action to start testing...
Hi , The Assessment instance (asmt_assessment_instance) record is not created when a case is closed. Thus, the case closure notification is not triggered which contains the survey link. Also, let us know the process for the record creation in Assess...
Hi. This is what I am trying to achieve. User opens a HR Case through portalManager approvesAfter the approval, the user gets a new task related to the case, where he needs to add more information.HR Case and related task are updated with the new inf...
Hi, I've been asked to try and move associated emails with a General Case to the transferred case. I've put a business rule in place which should do this. It looks like it works when looking at the sys_email table, but doesn't show up in the acti...
Hi, We raise a HR Life Cycle Case from UI page we would like to get the Subject Person on the short description, 1) On Submit 2) On Change once the parent case subject person is change all the child cases & task will have also changed
We are using Notification Content to send emails to a large audience. We would like the emails to be sent using BCC field rather than the To field in case they 'reply to all'. I reviewed this post: https://community.servicenow.com/community?id=commun...
Hi Community, In Life Cycle Event, I have created the activity sets. In the activity set, I have a few activities that generate tasks. What's my concern here is we can trigger activities in a subsequential manner? Like user first needs to complete o...