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02-28-2020 08:01 AM
We currently have the Awaiting Acceptance configured for 3 days for all HR Services. I assume (read: hope) it's possible to configure this at the COE or even the HR Service level...? Any thoughts or guidance on doing so? Any documentation out there regarding such configuration?
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02-28-2020 08:10 AM
Awaiting Acceptance is managed via a workflow called "HRI Case User Acceptance." I have no idea why it was done this way, but that's what we have. There is a timer activity where it defines that it's going to take 2 business days before auto-closing. You could modify that workflow with branching and/or scripting to make the timing do whatever you want (based on HR service, COE, phase of the moon, etc.).
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02-28-2020 08:10 AM
Awaiting Acceptance is managed via a workflow called "HRI Case User Acceptance." I have no idea why it was done this way, but that's what we have. There is a timer activity where it defines that it's going to take 2 business days before auto-closing. You could modify that workflow with branching and/or scripting to make the timing do whatever you want (based on HR service, COE, phase of the moon, etc.).
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03-02-2020 05:04 AM
Thank you Tim. I appreciate you pointing me in the right direction.
