Hi Team, We have got the below requirement from the client. Could you please help on achieving either one of the 2 solutions as asked: An email comes in on a closed case; instead of placing the email in the closed case – can there be functionality to...
Hi allI need to create a create a UI action that let users download an Excel Template and import Multiple Records into a Table (Bulk Upload) just like the ServiceNow OOB import feature. How can I achieve this? Any insights on this is appreciated.T...
Hi Community, I have a Business Rule which updates 2 HR Case Fields values: State -> Work in Progress, Assigned to -> HRlegal Test When these fields are updated, I need to refresh the Form in the HR Agent Workspace for HR Case Management to see ...
Is it possible to enable AI search in Recommended Actions for HR Agent Workspace?I know in the CSM Workspace it is possible but it does not seem to be possible for HR Agent Workspace because the UI builder page 'Recommended Actions Expanded Search' d...
Hi everyone,I’m working on a use case in ServiceNow HR where a task is delegated by a user to someone else (via granular delegation), and I need to adjust the email notification behavior.Objective:For a specific type of task (based on the delegation ...
HI Community, Im new to HRSD, I have a requirement while creating a new HR Case in HR services we have nearly 80 options but while creating a new hr task for that hr case there is only 12 option display in HR services.I need to display all 80 options...
I have created some test contents in this table "sn_cd_content_base", and moved these to production instance, I need to delete them now, however while trying to delete/inactivate these I could not find these changes anywhere recorded, can anyone help...
Hello Team, I created a HR template and using it in a HR task but the thing is all fields that I added are coming in the case but the two fields which are not coming are rich description and description.can any one suggest what is going wrong here?
Does ServiceNow offer capability for external users to upload documents? How would access be provide to the external users? and would there be license cost for providing access to external users?
Hello all, Bit of an issue here - I'm trying to modify a copied version of the OOTB Incident UI Action "Propose Major Incident". The ask is for one of the string field which pop up in the GlideModal, "Business Impact", to prepopulate with a series of...
Hello community, I need to understand why an Activity Set (Pre-Boarding) is launched while previous Activity Set (Pre-hire) is not Complete in a Lifecycle Event Case.Here is the Activity Set configuration:Here is the Lifecycle Event: Here is the ...
We are developing a lifecycle management for employee exit from organization. In one of the activity sets the activities need to be performed by various assignment groups are configured as record producers. The values entered in the record producer a...
Hello Community,have a requirement to copy an attachment from an old HR case and transfer it to a new HR case. Additionally, I would like to delete the attachment from the old case. Could you please assist me with this process? Thank you in advance !...
What is the difference between "Legacy HR Case Management to the HRSD Employee Relations scoped application in Service Now"?
Hi Team, I have a requirement to assign HR cases to agents using a round-robin assignment rule. Could someone please assist me with implementing this? Regards
