Forum Posts
Resolved! Unable to publish banner content to the new Agent Workspace for HR - Location not available
Our organization is implementing the new Agent Workspace for HR plugin and we are exploring the new features. One feature in particular is the ability to publish content from the Content Publishing functionality to the HR Workspace homepage. From the...
HR agent workspace interaction record history data is not visible for some users and some user
HR agent workspace interaction record history data is not visible for some users and some user what will be cause of that
Transfer Case Configuration - Limit HR Services
Hi All, I will like to limit the HR services that an agent can transfer cases to. Is this possible? We have some HR Services that we are in the process of disabling and we do not want any agents to transfer to these hr services. Thank you,Giuliana
Resolved! Conditions for Granular Delegation Add Delegates dropdown?
I'm getting some odd behavior with the Granular Delegation widget and was wondering if anyone could point me in the right direction. On the Add Delegates modal, I'm getting different lists between our two lower environments, and I was wondering if so...
group members should see only those cases assigned to the group they are added
We have one group named as learning and the role added in this group is sn_hr_core.basic. if we add any member to the group then those member are able to see all the hr cases. how to restrict the members of the group to see only learning group cases....
HR Template link Templated and addition field usage
HI @Ankur Bawiskar ,In Hr Templated what is the used of link templated fields and extra tab fields .can you please provide me the some examples
Resolved! SNPI - Agile Planning
Create a theme, epic, backlog, and a sprintAdd the stories to the sprintReview the product backlogi did all the above plan phase and validated i got a validation error as " did you create SNPI labs sprint" please help me to find the root cause
HRSD requirement
Hello all, I am new to the HRSD module and have a requirement. Could anyone help me with it? Requirement:Create an Assignment GroupEnable Round RobinEnable Single System Assignment (SSA)Enable SSA on the Agent Availability DashboardThis is my require...
How to display user avatar images in Configurable Agent Workspace?
Hello ServiceNow Community,I'm using Configurable Agent Workspace and need help displaying user avatar images.Currently, avatars don't show up when:Assigning HR personnelAdding collaboratorsIn activity logsMy goal is to display these avatars to impro...
Resolved! HRSD Lifecycle Event: Cannot delete inactive Activities
Hello, In a Lifecycle Event, I am unable to delete an inactive Activity. I get an error message "Action not authorized" Can you help me please ? Thank You, Regards
Attachment download field
I have a requirement where in an intake form user wants to download a word document from the form and then fill it out and upload it as an attachment. How can this be achieved? Thanks in advance!!
Prevent feedback tasks from also being added as a comment on articles
I want to change the OOTB function that allows a feedback comment to also add as a comment on the article as it will create too many emails and noise. I have an email notification that triggers when a feedback task has been assigned to me but with th...
Approvals for Delegates are not visible at all in ESC Portal
Hi Team, The Delegate Approvals are not showing in the ESC portal for the end user (snc_internal) and it is showing errors in portal. Please find the attached screenshot for your reference.we are using the custom widget for generating approval and de...
Acl for Interaction table
Interaction tables should need to behave same as HR case tables where only the member of the Assignment Group have access to see the interactions which are mapped to that Assignment Group and also the Supervisiory group of that AG. The member where w...
