I need some information about how HR cases are assigned to agents, assignment is determined solely by the number of active cases the agent has, if cases in "Awaiting Acceptance" status are included in the agent's capacity, or what the criteria is. if...
Hello When an agent attempts to create an HR case, they have to select the COE as well as the HR Service. We have several COEs in play in our HRSD configuration, each with several HR Service options. However, one of these service options requires s...
Hi Team,I have a Requirement to Send a high-importance email from an Email Client ThanksRamji
I have received a requirement to add a UI button to the Taxonomy with the label "Submit Request".Could someone please guide me on how to implement this?
Hi,I have a requirement where on a record producer there are 2 select box fields and when user makes selection on them and submits the form it creates a case. As soon as the case is created the flow designer is triggered where I want to fetch the val...
HI there, I have a requirement to attach the document on the HR task so that assigned to person can edit the document and generate the document tasks.. This requirement currently we have on the HR case where assigned to can edit the document and gene...
Hey, I want to use a universal task with the type checklist. After submitting the record I cannot add checklist items even with my admin user. Has somebody an idea to fix that problem?
We're moving to the Workday public cloud in the next year, and so all instances of our Workday url will need to be updated. As you can imagine, we have many links to Workday pages within our Knowledge Base in ServiceNow, and we have a large volume of...
While setting up the HR Triaging Dashboard, we are not able to show names for the lanes on the top as headers. How do we enable the names to show up?And is the concept for an admin to configure it and share that or each person is supposed to configur...
Hi,We have issue with user behavior. I am looking for inspiration.We send out notification on Awaiting acceptance. User goes to the portal, leaves comment but does not click on 'Reject' solution. DO you have similar issue? Do you have any ideas how t...
Hi all, I'm working on implementing Onboarding Journey for our new hires. But I've a big question in design.How can we start a onboarding journey for candidates (who have not joined the company yet)Because ideally their HR Profiles are created only 2...
Is there a way to link a specific knowledge article in an HR Response Template? It would save a step to just have the link in the response instead of also attaching the KB to the case. Thanks!
Hi All,I've been wondering what's your best practice or suggestion for the following scenario we've recently had: - Externals can create HR cases, but cannot access our knowledge bases.- An alumni employee created a case asking a question.- HR Agent ...
Hi Team, Good day! Could someone please let me know, how widget 'Standard Ticket Conversation' is being called within widget 'HRM Todos Summary' ? I need to replace with one of custom widget, however I am not able to find out the script which is call...
I have two forms.Form 1 with "Abc" Hr service. It has journey configurations and Lifecycle events.So, activity set is launching once the lifecycle event case gets created.form 2: with the help of script, I'm able to add same hr service which is being...
