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Resolved! Getting error as "Could not serialize value" in flow designer

I have created a Subflow to fetch the Location data from the Workday endpoint, but it has a different structure for each record in XML. To resolve this issue , we have createda  custom script, so that it will take individual records and insert them i...

Taxonomy topic banners are not reflecting on ESC portal

I have added Taxonomy level 1 topic banners from classic view  but it was not reflecting in ESC portal. Even though if i select instance options as primary display icon and secondary display Banner it's not reflecting. Please help me on this.  Regard...

Divya98 by Tera Contributor
  • 264 Views
  • 2 replies
  • 0 helpfuls

Auto close hrcase based on user response

Once the user fills the questions in the record producer. If users selects “yes” for one of the question, then I want to auto close the case.Note:im unable to find the variables which user responded on backend.so how to validate and close it

Mounika280 by Tera Contributor
  • 509 Views
  • 4 replies
  • 1 helpfuls

Virtual Agent Topic Visiblity based on user input in first question

Hi, In virtual agent chat we have requirement, the virtual agent to prompt users to select between HR and IT options from first choice question, Then, based on their choice, it should display relevant topics. When users visit our portal, the virtual ...

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SonaliV by Tera Contributor
  • 389 Views
  • 3 replies
  • 0 helpfuls

Emails received with target empty

For few of the HR Tasks, received email with target as empty, but for few of the users it working good.The issue arises when a user replies to an email sent from a HR Task. However, when the same email is sent to another user, their reply successfull...

Escalation Rules HRSD

Hi All,1. Is it possible to configure escalation rules based on HR Services(or other field).    For example:    HR Tier 1 escalate to HR Tier 2 based on the HR Service2. Is it possible to define Escalation rules with multiple groups?     For example ...

Vaniyaa by Tera Contributor
  • 733 Views
  • 3 replies
  • 0 helpfuls

Existing COE

In hrsd For existing COEs, is there any flow designer or business rule for approvals triggering on service activities?

deebikaselv by Giga Contributor
  • 347 Views
  • 2 replies
  • 0 helpfuls

CIS HR exam questions

Anyone who has recently taken and cleared the CIS HR exam please provide me dumps like what are all the questions you can recall or remember that were on the test so that way I can prepare my study guide and know what to focus on based on the questio...

Arjun25 by Tera Contributor
  • 6453 Views
  • 9 replies
  • 3 helpfuls

Resolved! Catalog Item not showing correctly on ESC portal

Hello all, I'm experiencing an issue with a Catalog Item on the portal. When I try to open it from the taxonomy topic in ESC, it doesn't display and looks like the screenshot provided.  Can someone please help on this as this is priority for us ? Tha...

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RavajiS by Tera Contributor
  • 446 Views
  • 2 replies
  • 1 helpfuls

How to disable/remove emoji in virtual agent

Hi Team, I got an requirement to disable the emoji which is coming in the virtual agent chatbot. I have  disabled by going conversational interface --> agent chat --> agent chat features -->  emoji is disabled. But still the emoji are coming and i am...

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deepar3 by Tera Contributor
  • 643 Views
  • 7 replies
  • 0 helpfuls