How to check that how many users have accessed Service Now using mobile devices in past couple of months?

k_62
Kilo Explorer

For our instance we need to check that  how many users have accessed HR Service Now using mobile devices in past couple of months. I tried to find this on wiki but didnot get any result. Can someone help?

4 REPLIES 4

Michael Fry1
Kilo Patron

Check User Administration > User Presence - in the list view, User agent shows what users are using to access instance. Filter user agent by - contains mobile and that should show you users that access via mobile.


J_Sukhsagar
Giga Expert

Hello Anu,



Please check Mobile UI usage count/hit , might be helpful to you.


shivanipatel
ServiceNow Employee
ServiceNow Employee

Anu,



We are glad you took advantage of the ServiceNow Community to learn more and to get your questions answered. The Customer Experience Team is working hard to ensure that the Community experience is most optimal for our customers.



If you feel that your question was answered, we would greatly appreciate if you could mark the appropriate thread as "Correct Answer". This allows other customers to learn from your thread and improves the ServiceNow Community experience.



If you are viewing this from the Community inbox you will not see the correct answer button.   If so, please review How to Mark Answers Correct From Inbox View.



Thanks,


Shivani Patel



Unknown-1.png


Kiran96
Kilo Contributor

To check how many users are using/ have used Now mobile app on a given day, you have to search through Transaction log.

Here's the query:

sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()^urlSTARTSWITH/api/now/sg/applet_launcher/

and group by Created by