How to check that how many users have accessed Service Now using mobile devices in past couple of months?
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05-18-2017 03:47 AM
For our instance we need to check that how many users have accessed HR Service Now using mobile devices in past couple of months. I tried to find this on wiki but didnot get any result. Can someone help?
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HR Service Delivery

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05-18-2017 05:12 AM
Check User Administration > User Presence - in the list view, User agent shows what users are using to access instance. Filter user agent by - contains mobile and that should show you users that access via mobile.

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05-18-2017 05:14 AM
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05-26-2017 11:48 AM
Anu,
We are glad you took advantage of the ServiceNow Community to learn more and to get your questions answered. The Customer Experience Team is working hard to ensure that the Community experience is most optimal for our customers.
If you feel that your question was answered, we would greatly appreciate if you could mark the appropriate thread as "Correct Answer". This allows other customers to learn from your thread and improves the ServiceNow Community experience.
If you are viewing this from the Community inbox you will not see the correct answer button. If so, please review How to Mark Answers Correct From Inbox View.
Thanks,
Shivani Patel
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03-01-2020 06:06 PM
To check how many users are using/ have used Now mobile app on a given day, you have to search through Transaction log.
Here's the query:
sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()^urlSTARTSWITH/api/now/sg/applet_launcher/
and group by Created by