Configure Page is not visible on my profile when i open HR case in workspace

mahesh94
Tera Contributor

Hi 

 

I have activated Agent workspace for HRSD.

Configure form option is not displaying on my profile when i open case in workspace, i can see only configure workspace option. And also when i go to All workspaces also i cant see HR Agent workspace.

find_real_file.png

find_real_file.png

6 REPLIES 6

Markus Nilsson
Tera Guru
Tera Guru

Hi,

 

Have you verified that you are in the correct scope?

 

/Markus

Best regards,
Markus Nilsson
+46709389974

Yes I am in the same scope.

Øyvind Fosse
ServiceNow Employee
ServiceNow Employee

@mahesh@123 
The new HR Agent Workspace is now fully compatible with UI builder. you should therefore edit the workspace from there instead. 

easiest path is to either open UI builder directly or use the path from "configure workspace" that you have in your first screenshot, from there you can "open in UI Builder"

find_real_file.png

 

Thanks for the reply.

But why Configure form is not visible on the form. And also how to configure form filed in UI builder.