Download to Word document functionality for knowledge articles

[namitha1]

Hi Team,

I have a requirement to implement download to word document functionality for knowledge articles, so that customers can directly download article as word file from the portal. Kindly let me know, if there is way to implement this.

Thanks in advance,

Namitha

[Ankur Bawiskar]

Hi,

Did you check this OOB feature?

Enable downloading of the source Microsoft Word document for a knowledge article

Regards
Ankur

[namitha1]

Thank you for the quick response!

Yes, I tried changing this property value to true, but I cannot find any option to download the article in the portal

[Community Alums]

Hi namitha,

After you enable the sn_km_word.glide.knowman.enable_document_download property, the Microsoft Word source document of a knowledge article also might appear in search results as an attachment to the article. Therefore, enabling this property might affect the search relevancy of a knowledge article.

So once you have enabled the property, try to clear the cache on your browser, logout and login back, then try again and while searching for the article look for the correct one.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Ankur Bawiskar]

Hi,

Did you try to logout and login again to verify

regards
Ankur