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Activities are not attaching in HR LE Case

Hi All,We have configured a lifecycle event for new hire onboarding, which includes activity sets and activities. However, when I raise a case, even though the trigger condition for the activity set is "Immediate," no activities are getting attached ...

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Sriraj V by Tera Contributor
  • 440 Views
  • 3 replies
  • 0 helpfuls

Create incident UI action

I am not a developer by any means, and so I need help! I need to create a UI action on the HR case table, where users can create an incident. When I click the ui action, nothing happens. This is how it's currently configured. What am I doing wrong? â€ƒ

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Community Alums by Community Alums  
  • 373 Views
  • 1 replies
  • 1 helpfuls

Resolved! Track Rejected HR Cases

I would like to report on, or track HR Cases that have been rejected by the customer. One idea would be to create a field on the HR Case table that shows the number of times a case has been rejected. I am having difficulty figuring out when the custo...

Variable editor not showing in the HR Case form

Hi all,I need help with one of the requirements. The Variable editor is already added to HR Core Case table and some of the cases with different record producers are showing it properly.For a specific record producer, I updated with a UI policy to hi...

Ashwin Venu by Tera Contributor
  • 460 Views
  • 1 replies
  • 0 helpfuls

UI page button is not working on HR case

HI All, We have an issue where in one of the HR agents is not able to create document tasks under HR case when a button(initiate document task(s)) on UI page is clicked, while the other hr agents are able to create the tasks. Could you please help on...

Manisha30 by Tera Guru
  • 291 Views
  • 1 replies
  • 0 helpfuls

How to change header menu position on esc portal

Hi All,I want to change the position of Header menu from right side to left side, near logo. Is there any way to achieve this.I have cloned the header menu and edited the css but its not working. 

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Community Alums by Community Alums  
  • 1417 Views
  • 4 replies
  • 1 helpfuls

' details' tab

Good-morning everyone, does anyone know how to populate the details of the form when a requestor submits a case on the front end? Once the user submits a request, I want the details tab to capture what was inputted on the form itself.

Community Alums by Community Alums  
  • 313 Views
  • 2 replies
  • 1 helpfuls