Hi All,1. Is it possible to configure escalation rules based on HR Services(or other field). For example: HR Tier 1 escalate to HR Tier 2 based on the HR Service2. Is it possible to define Escalation rules with multiple groups? For example ...
In hrsd For existing COEs, is there any flow designer or business rule for approvals triggering on service activities?
Hello all, I'm experiencing an issue with a Catalog Item on the portal. When I try to open it from the taxonomy topic in ESC, it doesn't display and looks like the screenshot provided. Can someone please help on this as this is priority for us ? Tha...
I am getting an error as "The Request Resource Could Not Found" /404 while sending a GET request to Workday. I am using Oath 2.0 as authentication where I have generated a token and selected Request Headers. However while using the data stream I am g...
Hi Team, I got an requirement to disable the emoji which is coming in the virtual agent chatbot. I have disabled by going conversational interface --> agent chat --> agent chat features --> emoji is disabled. But still the emoji are coming and i am...
Hi all,I'm having a problem. I can't find where to translate the Response templates field like below:How do I translate this? RegardsSérgio
Hi,We are looking to implement Employee Relations for HRSD. We would like to create assignment rules where cases are assigned to an assignment group based on where the subject of the allegation is from. However, we will have cases where there are mul...
What's the best way to run a report or list view of HR Cases that includes both the current Assignment Group as well as the previous Assignment Group? I'm not seeing a specific field in our instance. Any and all feedback is welcomed!
How to add/remove fields on syspopup on user table record on requested for field in hr configurable workspace for ER cases For more details please refer screenshot.
Attachments are not opening in the activity tab of hr agent workspace which comes with the email its shows 0mb while the email that is received to user is opening correctly.But when i try to open the same email from the activity tab in the hr agent w...
I have created document template for RITM table now using flow desinger once manager approval is approved,I need to genereate those document templates as pdf and sent notification with pdf.Can you someone help with scripts how acheive this functional...
Hi guys, I created a knowledge base called for example KBA I created some articles to test on KBA knowledge base to test contextual search but when I search for the keywords, it doesn't show any articles but I can see that contextual search is workin...
User is unable to see the HR cases though user is part of group and having required roles.Have compared with access analyzer with other group having same roles, which results in same access shared with., where other group users are able to see the as...
Hi Friends, We have have a record producer where inside record producer script we are trying to assignee cases to a assignment group, But when HR cases are getting submitted we are getting errors -No agents meet the auto-assignment criteria for HRC0X...
Hi everyone,I'm encountering a timing issue in the Offboarding lifecycle event in HRSD.Here’s the scenario:A notification is triggered when an Activity in the Offboarding lifecycle (specifically, the activity to confirm the Last Actual Working Date) ...