We’re in the early stages of configuring ServiceNow Catalogs and need to store custom options for record producer variables. Since there’s no existing table for this, I’m considering creating a custom table to manage and retrieve these values. While ...
Hi,I have added a custom state "Return to previous approver" in apprvoal table. In OOTB action, it only have approval and reject options. How can I handle this action in ask for approval action?
Hi Team,When I raise a case, the assignment group populates correctly, but the 'Assigned to' field remains empty. We set the assignment group at the HR Service Template level. I believe the OOB matching rules are responsible for populating the 'Assig...
We have an existing configuration where notification is being sent out to the opened for/subject person when the case is being updated as per the attached screenshot. The notification goes out in a card format. It is all provider notification where i...
I would like to store national holidays month and date value in system property so, that I can compare termination last working date field from HR profile. Can you suggest that how can we store date and month value in system property?Thanks,Sireesha.
HR Agent Workspace - Populate Parent HR Service, COE, Opened for and Subject for to the Child case on case creation page.Case Creation Page is used for the creation of new Child case, new HR case, new additional case, etcIf Child case is created fro...
Hi everyone, As part of a big analysis on where can use ServiceNow, more and more, within our organization, I would like to ask you if you have any "facts & figures" on the benefits of using ServiceNow in Financial departments (controlling, accounti...
Hi all, , in prod, this option is missing.I'm in the correct application scope in both environments.Other options like "Can view," "Can edit," and "Can share" are available and working in both.The issue is only with the "Remove" option not appearing ...
I have integrated LDAP to fetch data from Active Directory (AD). Initially, the data was being captured correctly in the update set. However, due to an issue, that update set became corrupted and had to be discarded. Unfortunately, the associated dat...
Hi!I need two activities to be triggered after the first one completes.To do this, I created an activity container and placed the three activities inside it. The first one has an order of 10 and the other two have an order of 20.It turns out that whe...
How to implement a new field on 'Create new Case' page on Agent workspace? please find that attachment, for quickly understanding my concern,...
Is there an ongoing development or future enhancement to the chat functionality? Instead of a pop upDock it to esc portal
I have created a HR Service and mapped it to a lifecycle event. Lifecycle Event has one activity set which is supposed to trigger immediately. After creating HR Case accordingly, the lifecycle event did not trigger as expected. Does someone have an i...
Hi,From an agent’s perspective, how does the HR walk-up process work? I want to understand what an agent needs to focus on and what changes are necessary to handle a walk-up appointment.In my understanding:-A requestor creates an appointment via the ...
Hi there. I am the HRSD Product Owner at Fortive, a fortune 500 company that recently implemented the HRSD module (including a revamped Employee Center) last summer. I'm searching for other companies that are utilizing ServiceNow HR with an Oracle HC...