COE Security Policy Not Working
I have created a COE security policy identical to the below on each of our COE tables. When I impersonate a user in one of these groups to test the policies, the user can still see all cases. What am I doing wrong?
Forum Posts
Flow is not getting triggered on scheduled time
Hi A scheduled flow is not triggering after Xanadu upgradation. All the exicution are working properly but only flow is not getting triggered. Please fallow attached image for reference. Please help me with this. Thank you. @Allen Andreas @Pradeep ...
New Hire Onboarding (Demo) auto generate account in table User[sys_user]
Hello everyone,I'm learning about HRSD and have a question.I see that after submitting Form "New Hire Onboarding (Demo)", it will automatically create a corresponding account in the User[sys_user] table. But I can't find where this processing comes f...
Tags are not visible
When I navigated to List View and pulled Tags in as a column and received the error.Alsoin Tags column not able to see tags in AWS.Can someone help me? Thanks in advance.
SAM Foundation
Hello all, Can SAM foundation plugin achieve these below, atleast to extent of the features shown below, even a workaround would help. 1. Should be able to capture installed software.2. Should be able to capture installed and utilized software.3. Sho...
Resolved! Show Worknotes for a particular group
"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?
Resolved! Populate the record producer variable value to a document template field
Hi, I had a requirement to pre-populate a name field on the generated pdf document template with the value added by the end user from the record producer, I tried the below code but it is not working, can anyone guide me on this.
Resolved! HRSD – Impact of Different COE Tables for HR Services and Record Producers
In the HR Service Delivery (HRSD) module, an HR service can be assigned to a different COE table than its associated Record Producer. For example, an HR service might link to the HR Payroll Case table, while the Record Producer creates records in the...
HR Integration not pulling in all users?
I did an integration with the SuccessFactors Spoke to pull in worker profile information. For some reason when the subflow "retrieve worker profiles" runs, it only is pulling in 500 users and we have about 30,000. However, when I test run the subflow...
Resolved! Increase the height of the description field in the HR Agent workspace?
how to increase the default height of the description field in the HR workspace of servicenow without using the scroll or using the icon to drag and increase the height?
HR Case always set to "Draft" State
Hello, I have a HR Service that has a template with State = "Ready". When I submitted the catalog item for this service in service portal it is working, the case is set to READY. But when I'm creating this on the Create HR Case module (sn_hr_core_cas...
Security prevents writing to this field. 1 record(s) do not have a valid reference.
Hi, Community. I have run into a problem in UI Builder list component.When I try to change the filed value(Type: boolean), it says: Security prevents writing to this field.1 record(s) do not have a valid reference. There is no UI policy or configurat...
Watchlist user unable to view opened for, assigned to and watch list on Standard Ticket Page - HR
We started using the standard ticket page for HR a few months ago and have found that our watch list users can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this informa...
Agent Workspace: How to Effectively Communicate Releases/Updates to HR Agents?
Hi, Community!Seeking ideas for improving communication with HR agents about upcoming releases, feature additions, and upgrade changes.Currently, we hold bi-weekly meetings with process owners/managers, but I'd like to leverage ServiceNow's Agent Wor...
How to Fix Clickable List Items in Employee Documents and Resolve 'No Matches Found
I have a list of employee documents in ServiceNow, but the options within the dropdown are not clickable. When I click on any of the options, nothing happens, and it also displays "No Matches Found." How can I achieve proper functionality where selec...
