If a manager is completing a Lifecycle Events task (Child HRT for Parent LE Case) for their new hire, is there a way to get the New Hire (Subject Person) of the Parent LE Case populated in a sys_user reference variable on the record producer that tri...
Hi I got a requirement one of my clients. Lifecycle events - Onboarding tasks: 'complete job handover - if applicable'Change task type to 'Mark when complete' and send reminder notifications every 72hs. How to send reminder notification every 72 hour...
We have successfully integrated ServiceNow with SuccessFactors using SAML based configurationNow whenever a User request a service from ServiceNow, all the transactions are happening via service account user ( Admin user that is created in SF and con...
Hello all I have created a HR Service, an associated record producer and a document template. I have attached the document template in the HR Service's template so that a PDF is generated every time anyone submits a request on the esc portal. The PDF...
Hello All, Please I am trying to Insert PDF Image into Knowledge Article but it is not recognizing image in PDF, Anyone had this challenge before
Hello All, Please help to get the answer of below query: Can manager with direct reports in more than one country should be able to see the knowledge articles from the country of their direct report, We have had managers raise concerns that they are ...
Hello! I am looking for feedback to see what other organizations are doing to support backend HR Systems. We are currently on Quebec. We will be upgrading to San Diego in mid May. We are licensed for ITSM Pro and HR Service Delivery Pro. Background:...
Hi,I would like to understand what the OOTB process is when the due date is reached on HR Task.Once we set the due date in HR task and due date is expired , we see in the portal that the task is overdue. State of HR Task remains "Work in progress". W...
Hi All,We have knowledge articles restricted based on country where they are from(put hr criteria on can read) , few user wanted to have access to all articles so i created a user criteria on put in can read but it did not work , if i put the user cr...
Hi Everyone,I am facing a issue in Playbook in HR Agent Workspace. I have a activity set that contains 2 activities one is HR task and other is flow. But once the activities are triggered it is only showing one activity in the Playbook which is the H...
On the Incident "@Mentions" are supported but on the ESC Portal I am not able to select the mentions. Is their we can customize this to achive the need.
Hello, Hide the "Activity Sets" under the "Tasks/To Dos" tab in the ESC Portal based on the following conditions:If the user has no activities under the "Day3 Activity Set," it should not be visible to them.If the user has activities under the "Day3 ...
Hi everyone, how are you all? I'm stuck.. I am trying to create a schedule content via Workspace and a 'Security constrains prevent access to requested page' warning appears:This appears like this when I try to create it via Workspace. Via normal bac...
script include for logged user is manager display his employees if employee is also manger display his employees also display.
Hi Team, I have an activity set that contains only one activity, which is "Email." 1) When I raise a case for a lifecycle event, this activity set gets triggered, and I can see the email log. However, if I open an HR_LE case in the backend table, the...
