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HRSD | When we transfer the case, original case is still active

We are facing an issue after the Xanadu upgrade. When a case is transferred, the original case's state changes to 'Canceled'; however, the case remains active. As a result, the SLAs are still running."Where can I find the script that updates the acti...

IAmIshan by Tera Guru
  • 346 Views
  • 1 replies
  • 0 helpfuls

Lifecycle Events Not Closing when Activites are complete

We have an onboarding Lifecycle Event that is not closing when all the tasks are complete. When the related activity/activities are marked as closed complete the Lifecycle event does not close.The Lifecycle event has 4 possible activities defined but...

Kathy Ruck by Tera Contributor
  • 907 Views
  • 4 replies
  • 0 helpfuls

How to auto populate date based on choice field

Scenario is to populate date out based on a choice field and the date out has to get incremented based on choice i select in choice field and the date in value is current date. How to populate date out when i select any choice on a choice field

charan_1 by Tera Contributor
  • 966 Views
  • 7 replies
  • 3 helpfuls

How to get value from reference field

Hi Team,Iam learning scripting and i have one use case.Get the manager reference to user table from HR profile and populate on other scoped table field. var hrProfileGR = new GlideRecord('sn_hr_core_profile');hrProfileGR.addQuery('sys_id=04556f50471f...

preethigovi by Tera Contributor
  • 456 Views
  • 4 replies
  • 3 helpfuls

Service Delegation for HR Task

Hi, Does anyone knows if Service Delegation works for HR task? or do we need Granular Delegation for this to work? I can't see any documentation on this. Thank you.

Linbergh1 by Tera Contributor
  • 2059 Views
  • 3 replies
  • 3 helpfuls

Resolved! HR Admin Without the Admin Role Can/Can't add users to groups

Hello All,In the Now Learning CIS-HR course it is mentioned as HR Admin without the Admin Role can add users to Groups but when i have tried by logging in with the user who have HR Admin Role only(Not Admin) is not able to add users to Group.Screensh...

Narasimha10_0-1703705462070.png Narasimha10_0-1703705314945.png
Narasimha10 by Tera Contributor
  • 2513 Views
  • 7 replies
  • 1 helpfuls

Add Users to HR Groups

I have a requirement to allow HR Admins the ability to add hr members to hr groups.  I found that an user with the sn_hr_core.admin role is not able to add members to HR groups.  Do they also need the user.admin role? I would prefer not to give them ...

Zach21 by Tera Contributor
  • 1303 Views
  • 7 replies
  • 0 helpfuls

autoclosed case after 3 days on pending state

Hi,Is there a way to close a request after 3 days that has gone from work in progress to pending status?I mean there will be a count of three days from the status change and then it will be closed

Tal5 by Giga Guru
  • 409 Views
  • 1 replies
  • 1 helpfuls