Configure the Request Summary page in ESC portal

[Ram33843094]

Hi Team,

The below screenshot refers to Request(REQ) summary page post the submission of order guide catalog items in ESC portal.

Would like to know if we can remove these OOTB Delivery date, stage , quantity sections and replace them with RITM number ,subject of RITM, RITM Assigned to , Assignment group (in order to capture the data of that RITM). If it can be done, can someone please guide the process.

OOTB widget(Assuming) : SC Order status

Note: New Computer , VPN , Application access are RITM's here for the REQ.

@Ankur Bawiskar @Sandeep Rajput @Community Alums @AnveshKumar M @Prince Arora 

[Community Alums]

Hi @Ram33843094 ,

There is no configuration to change the fields or layout of this page. You need to customize the SC Order status widget for the same. If you just need to change the fields, you can fetch the value from glide record in above mentioned widget. If you need your layout to be changed, you need to change the HTML/Server script and client script for the same.

[Ram33843094]

@Community Alums 

Yes those fields Delivery date , stage and quantity to be removed completely and add related RITM no , Subject and Assigned to fields there.

Would you be able to pls provide any script here to achieve the same?

Thank you!!

[RajiniM]

Hi I had the similar requirement and found the easiest solution.

Open the page Request Summary(order_status) then open the instance of 'SC Order Status' widget, in the Additional options, JSON format you can find code for setting display value of all the fields

Example: 

"display_delivery_date": {
"value": "true",
"displayValue": "true"
}

Make the necessary fields to false to hide them in Summary page

Hope this helps ! Please mark helpful 🙂