Copy Case Feature Agent Workspace - Yokohama
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-19-2025 12:20 PM
Is there a required plugin or set up in order to see the option "copy case" in Agent Workspace?
I have installed Agent Workspace on my PDI and on subprod environments, but this option is not available.
According to Docs, Copy a case in Agent Workspace for HR Case Management, it doesn't mention any required set up.
Please help. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-19-2025 07:13 PM
@Yasmin You are right, no extra configuration needed to see "Copy Case" option. Follow these troubleshooting steps.
- Make sure you installed the right plugin "App id: sn_hr_agent_ws".
- If the plugin is right, then just execute cache.do and logout.
- Login as an admin or a user with sn_hr_core.case_writer and sn_hr_core.case_reader roles. Open a case in the HR agent workspace and click on more options (3 dots). You'll see the "Copy Case".
Hit "Correct", "Helpful" or "Like" depending on the impact of the response.
Regards,
Kamal S
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-30-2025 06:51 AM
I have the same problem and these troubleshooting steps did not resolve the issue.
