Create a new case directly from HR profile (Agent WS)

[tpeleg]

Hello experts,

I wish to implement this functionality: create a new case for employee from his HR Profile. flow:

As an agent, directly from the HR profile (Agent WS view), using this button:

OOTB New case button is sending to this page: (not necessary as we know the related employee...)

I wish to skip this step, and to turn directly to the next level with the subject person and opened for auto populated for me:

I can see the url is getting the sys_id of the related HR profile, but couldn't find the script in the system where I can skip first step and populate the values in the second step.

Did someone implement such a solution and can share/advise?

Thanks,

[AgatheL]

Hi,

I wish to accomplish the same, did you ever find a solution ?

Many thanks

Agathe