Is there an easy way to restrict (i.e. remove) Backend access to users? We obviously would want to keep it for admins, but we want our users to only have access to Agent Workspace – is there an easy way to configure that?
Hello All,I have a requirement for creating an ATF test wherein I would need to validate one of the variable fields on a record producer, but the variable is a drop down. Is there a way to validate the list of values (drop-down) against a condition i...
Good afternoon, We have a script include which currently opens a new Interaction record in the legacy HR Agent Workspace generating a URL as such: url = "now/workspace/hr/new_record/interaction/11/params/user-id/" + profileID + "/subject-person-id-on...
In the interaction table for an interaction record if there is a HR Case associated with it then the Category & Subcategory from the HR Case should populate on the interaction record. Is it possible to do and how?
Hi, The person who once created a hrcase, and assigns to another solution group still continues to see the HR Case.Data separation is already configured in COE security policies. How can I ensure, that the requester can no longer see the contents of ...
Hello,I have a generated JSON text contains fields like short_description, kb_issue and kb_resolution.After parsing this text into object I would like to be able to prefill a KCS article without using CSMTableMapUtilSNC, just nicely prefill fields fr...
Hello All, We have to download the document task "HTML document template" into PDF form when clicking on the download button. Here we need to provide a download button on the portal for Document task to download the HTML template into PDF form. Pleas...
Hello,There is requirement when a user selects the "active for specific duration" option in the content library, the system should prompt the user to input an end date and time.That's mean Start date and End date should be mandatory when we select "a...
Hello Team, I am working on a requirement when HR case is getting transferred with same number then comment notification should not be triggered.Currently what is happening when HR case is transferred then "HR Case commented (Opened For)" notificatio...
When opening up our Agent HR Workspace a message shows up saying "Loading Policy Records". Sometimes it quickly loads and disappears right away, and other times the overlay stays up indefinitely. The only way to get rid of this "Loading Policy Record...
Hi All,I am creating response template in ServiceNow , but i want the content to display in additional language too , is there any other way to implement other language than recreating it in different language.Thanks in advance
Hi All,We have ai search on our ServiceNow portal. When users type hr case it is redirecting to request page on portal but our ask it should directly go to hr case page. is this possible to achieve?Thanks in advance
I am doing workday integration using Spoke with servicenow. but got Method failed: with code: 500 error while pulling department data.
Hello I am looking for a feature of grouping HR cases.I know that most basic categorization is by COE, Topic Category, Topic Details, and HR service.What I want to do is to divide HR cases whose HR services is same into some group.For example: I have...
I have a requirement where I need to include the Subject Person City and Country name in the notification subject.I have written a email script to fetch the Subject Person City and Country name. But the script is returning empty values. The city and ...
