How to change video source in video carousel of Service Portal?
There are youtube links for video carousel in Service Portal.I want to change it to some other source,as client's video is not available on Youtube. Do we have a way to change that?
Forum Posts
HR Templates
Question:If an HR Agent changes the HR Service on an existing case, should the HR Template automatically be applied?Description:Employee submits a case HR Agent realizes that the employee submitted the wrong HR ServiceHR Agent changes the service on ...
copy variable editor to the cloned case
Hi experts, we have variable editor on a HR case.When we clone the HR case, the variable editor should be copied to the new record.How can we achieve this.?
Capturing Checklists in Update Sets for HR Service Migration
I want to move the HR service from the dev instance to the test instance, but the checklists on the HR service are not captured in the update set.How can I capture the checklists? Could you please provide a solution?Thanks
Survey Management - Need to auto-populate the questions on Load of a survey form
I need to auto populate the survey form on load of the survey form. The issue i faced is that, the questions don't have an backend name. So we cannot able to access the question in the script. Need help on this. Thanks in advance.
Implementing Anonymous Report Center as a Stand-Alone Feature
Hello Community,has anyone successfully implemented the Anonymous Report Center (ARC) as a stand-alone feature in their instance, as documented here? I'm looking to add this functionality without integrating it into other existing modules such as HRS...
Search results on widget
Hi Folks,I have requirement on a widget that we have a OOO box widget called 'support resources' in that we have dropdowns like "All", "Articles" and "Requests".My requirement is to rename "Requests" to "Support link", that i achieved but when i sear...
Resolved! Description(rich_description) field is hidden when State is Closed complete or Cancelled.
Hello,Does anyone know what causes the Description(rich_description) field to be hidden when an Employee Relations case is either Closed complete or Cancelled (Active = false)? I have looked at UI Policies, ACL's, Client Scripts, and Business rules I...
Resolved! Catalog UI Policy - Expose Variables Based on Attribute of Reference Selection
Hello Community! Is it possible to script a catalog UI policy based on the selection in a reference variable? The design I'm trying to achieve is like this: Reference variable on sys_user "who is the employee involved?"User selects the employeeIf em...
Resolved! HR Agent Workspace - Case Creation (short description)
Hi There, I have a requirement to display both HR service & subject person's name while creating a new Case from HR Agent workspace, not from record Producer, need to set short_ description as 'HR Service case for Subject Person'. HR Agent workspac...
virtual agent - Download payslip topic is not redirecting to the link given
In Virtual agent , we have an option for Download payslip which will redirect to an url . Url would differ based on the users company details . we have three companies and each has different url. The conversation just ends without any solution - Cou...
Resolved! I have to set short description for HR Case.
Hi, I have to set short description for HR Service(Onboarding Inquiry) as 'HR Service case for Subject Person' instead of Opened by I have to set Subject Person. Regards, Nivedita
Resolved! How to remove "Email" section from Compose panel in Workspace
With Vancouver release, the section "Compose" in HR Agent Workspace has extra tab "Email". We don't need it. How we can hide it please? https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/compose-emails...
Scheduled report Included in email functionality
Hi all, I have send two reports in single email, I have created a scheduled report "Open tickets" and scheduled to run on daily basis. In the Included in email I have attached another report " Closed Tickets" this one also I scheduled at same time a...
Suggestion box
Hi All, Can someone share inputs on suggestion box in Servicenow how it works and setup? Need tips for those who have configured and designed this in their organizations.Also what is the tools available in Servicenow to use for this configuration Tha...
