We have a group ITSupport having group role "sn_hr_core_case.reader" So that then can view hrtasks. But we need to provide access to only few hr tasks based on short description or some other fields in hrtask. For other tasks we need to retrict this ...
Hello Everyone, I have created a copy of HR Agent workspace landing page and trying to make my default copy as landing page. But not able to save the UI Builder setting even though I have tried it in multiple ways and with multiple users. Is there an...
First time doing a full HRSD implementation for a client, and having a hard time understanding the best way to allow the HR Admins ability to create, administer, and maintain all the HR Services, templates, groups, record producers, flows, etc. for t...
Hi everyone! I have a simple Survey with 3 possible answers. Those answer have a border like shown below:I want to remove the blue border from the answers but I can't find the way to do it...When I inspected the page, if I remove a line of css in the...
Hi, I am facing an issue with Live Agent Connect in my personal Instance. Configured the Queues, Service Channel and Assignment Rule in Advanced work assignment. Given the Itil, awa_agent, workspace_user etc all the relevant role to the Assignment gr...
Managed this Solution for this lab. So sharing for reference. It took lot of my time to locate my record and reach this solution so sharing this quick appropriate filters to help others. Please click 'Helpful' if it serves the purpose. Till point 7 o...
Hi All,I am trying to complete this lab 02.01 of Restricted Caller Access but getting stuck in point 8 which says- Click the Read link in Operation column to open Source: Business Rule <your initials> change own profile.. I am not able to locate this...
HiIn service portal, when ever we are going to "My Requests" page , and if we open any HR case from that page,we can see a case opened like this with URL,But we don't want to show the table name in the standard URL, so when i removed the table name f...
Looking for a project that I can a group of developers can work on pro bono. A non-profit system would be great, but we are open to other projects. The purpose of the project will be to give SNOW experience to junior developers and will be led by a...
Hello All,In the HOME tab of the HR Agent Workspace when I scroll down I can see a few score type reports as seen in the attached screenshot. When we click on that score(here it is 0), these are the columns shown in the list by default. Now we know t...
While working in the HR agent workspace, I'm finding an issue with the Employee relation table.For cases related to the Employee relation table, the already configured response templates do not workit shows 'Please specify the Table Configuration' th...
Hi We have integrated Microsoft teams with Servicenow but when we click on "start microsoft teams chat" button in HR agent workspace, nothing happensthe chat modal just loads has anyone faced this similar issue?please assist thanks in advance please ...
Hi, I've requirement to hide + button to create HR case from the HR agent workspace. can someone help how to do that.
Hi all, Can anyone explain the function of this._convert in script includeFor example, in below lineif (gRecord.next()) {quickLinksMap[gRecord.sys_id] = this._convert(gRecord, 1);}What does this._covert do? Thanks in advance
Hi All,so we are creating HR case for onboarding, once the case created RITM and 4 SCTASK need to be created and it should be assign respected groups.we can able to achive this using a flow ,but I am looking HR Lifecycle .I need some more details , c...
