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How to add a new List in HR Agent Worksapce?

How can I add a new List to HR Agent Workspace? I've been looking at documentation and can find information on Agent Workspace (incidents, problem, ect.), but can't find anything for HR Agent Workspace.   

Amy13 by Tera Contributor
  • 894 Views
  • 4 replies
  • 1 helpfuls

Resolved! Original Value on HR case Description

Hi, On my record I have variable called name referenced to sys_user table. After form submission form the portal why the case description show the logged in  user value as well next to the variable as orginal value I'm aware this is populating from ...

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Mandatory fields within tables

I am having an issue with making a field mandatory in HR Agent workspace. When I set the field as mandatory on the table, when I test to see if it will allow me to close without the mandatory field being completed, it will allow me to close without t...

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Resolved! Limiting Read Access Based on Location

Hello! I am new to ServiceNow and am wondering the best method to achieve this scenario.  We’re exploring restricting read access of HR cases based on the location of the submitted user for some of our HR non-agent teams. So if User A lives in Town A...

maxstnr by Tera Contributor
  • 626 Views
  • 2 replies
  • 2 helpfuls

Team insights configuration in manager hub

Hello everyone,  I am facing issue in manager hub configuration, in team insights there are widgets -about the teams, service and support, employee journeys, in that there are reports so how can i bring data in them.    

Client role assignment schedule job

Hi All,var hr1 = new hr_Utils();    h1.removeRolesAssigned(userSysId);    hr2.matchingPortalRoles(profile);Can you explain what the above code does?

kali by Tera Contributor
  • 256 Views
  • 1 replies
  • 0 helpfuls

Knowledge feedback task

Hi All,In knowledge feedback task there is impact and priority how does the system take this value and where to put configurations for this

kali by Tera Contributor
  • 332 Views
  • 3 replies
  • 0 helpfuls

Resolved! Why is work notes list collector not available for HR Case users

Perhaps I'm missing something obvious and this is detailed/documented somewhere....but HR users (i.e. users with roles such as hr.ROLE_HR_CASE_WRITER) don't have permissions to add users to the list collector field Work notes list if it is added to t...

Jeff77 by Tera Guru
  • 638 Views
  • 4 replies
  • 0 helpfuls