Semantic Search
Hi need help on semantic search if someone can point to some good articles and what is the level of effort required & implementation requirements for implementing semantic search
Forum Posts
ServiceNow - Unknown To Known - Ep17 With HarneetSingh - HRSD Special: Session 1
It's time to make a comeback. After a fantastic experience with hashtag#know24, we're ready to transition from the unknown to the known once again. This time, I'm excited to present another learning session focused on a specific product of ServiceNow...
Washington - Configurable workspace - issue with Agent workspace not returning the existed HR cases
Hi All, We are in the migration process from Classic workspace to Configurable workspace. In agent workspace (Configurable workspace) while creating the case , after clicking the next button System suppose to show the existed cases with opened for , ...
In all ‘phone’ fields, there's country code +61 added, when there's no phone number provided.
Hi In Agent workspace for HR Case management, in records of HR Profiles, in all ‘phone’ fields, there's country code +61 added when there's no phone number provided in the data.If there is a value, then it's not there and the value is correct.Can som...
Transfer Chat to another queues
Hi When we want to transfer chat to another queues, we see the list of queues where no agent is available. Can we see only the queues where we have available agents?
Notification Conditions
Hi all,The Requirement is to send two Notifications1. when a Record is created and Assigned to (Reference to sys_user) is filled2. when the record is Re- assigned (Assigned to changes from one user to another)For the second Notification, I defined th...
Resolved! Restrict HR Case by Assignment Group UNLESS Opened For
Hello, I have a business requirement to restrict visibility of cases in payroll groups to only members of those groups. Easy enough -- where I'm running into trouble is making sure the cases are still visible for the employee Opened_For. I started b...
ESC pro portal
Hi All,After an hr case has become inactivated then the activity section should be closed for the end user on the portal . Any idea on how to achieve this.Thanks in advance
Auto Assign HR case based on Alphabetical List
I have a requirement to auto assign a case to a particular HR agent based on an alphabetical list. For example: 1. Agent 1 handles cases with a subject person with last name of A-M.2. Agent 2 handles cases with a subject person with last name of N-Z...
Assignment Rule for payroll request form getting assigned to specific user
Can you assist me in locating the assignment rule for a template, I've looked and I just can't seem to locate this. We have a payroll request form that has 3 drop down choices once a user starts the request. When I look at the assignment rules for ...
Resolved! Disable past dates in Date picker in a form
Hi all,The Requirement is to disable the selection of past dates in a date type field in servicenow? (Not by giving an alert and clearing the value using onChange client script) How can I achieve this?Thank you!!
Resolved! HR Lifecycle Events Case Assigned to not populating
Hello Community, I have worked on an onboarding process. I have everything setup in my env where the Lifecycle events and the activities are ready to be executed, I have my record producer kicking off to initiate the process. When the process is kick...
When certain conditions are met, the data from these reports may not be correct.
We are reaching out to you to inform you of an issue that impacts instances on Now Platform Vancouver Patch 3 Hot Fix 1 and above that use the "Related List Condition" in reports. When certain conditions are met, the data from these reports may not b...
How to transfer a multi-row variable set from a record producer to a case form
HI all, How can I create a multi-row variable set in a case form with 3 columns and a dynamic number of rows? Any suggestions on how to implement this in the case UI would be greatly appreciated. Thanks.
Number is not visible on Employee relation table for non admin users
Hi Team,Number is not showing for non admin users on sn_hr_er_case table. And i have checked there is no any acl on number field .Please let me know your input.Thanks
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