I was having a field called sub type where the field type is choice. The choice value has to get from the from the record producer variable i.e., inquiry. The value of variable and choice are same and also both the variable and choice label are also ...
Dear Community, We are facing issue where system already generate HR Task after request been submitted and it also notify users through Outlook email. Upon clicking the hyperlink, it is not navigating to that specific task under "My Task" menu. It ...
Hi Team,I have a requirement where when user clicks on a link he should get redirected to record producer with all empty values.And there should be another link if user clicks on it he should get directed to same record producer but it should be fill...
can anyone help me to convert the ACL code into before query BR.if (gs.getSession().isInteractive() && (new sn_hr_core.hr_CoreUtils().impersonateCheck())) answer = false;else if (new hr_Case(current, gs).canReadCase()) answer = true;else ans...
How do I change the Assignment Group picklist choices from HR Agent Workspace? When I configure 'Dictionary' for this field, I have the 'Reference qual condition' Type | contains | Assignment which is correct, but it is pulling Type | contains | huma...
Hi Everyone,Is there a way to add Topic detail and topic category on the HR case creation configuration page, based on my selection of topic detail and category i want the HR services to show up (which are related to those topic detail and category)....
What are the merits and demerits of only using itsm tables for an hrsd subscription? The client is adamant on using only sys_user, sys_user_group, and sys_user_grmember for its users.Your answers are greatly appreciated.
Can the Related Articles Widget that is on the Service Portal be added in the HR Agent Workspace when agents search for articles?
Only HR Case, HR Total Rewards Case, and HR Workforce Administration Case are showing as options. Should also see Lifecycle, Payroll, and HRIT according to my PDI. Not sure why all the COEs are not showing up.
Experts, After the upgrade from Tokyo to Vancouver. Users are unable to see Completed Tasks in ESC portal. I have compared Tokyo & Vancouver version for the same user(roles) in two instances but it still has an issue. User just see a hyphen '-' FYI -...
Is it possible to automatically resolve a ticket after all activity sets are completed in the Lifecycle Event?
Hi All, In the flow designer , hyperlink underline is not working , it is showing error .code:var displayText = <p><b><a href="default.asp" target="_blank">link</a></b></p>; Can you help me regarding this issue. Thanks,chandan
I've made a copy of the "Cancel" UI Action on sn_hr_core_case (HR Agent Workspace.) I've also copied the script include to modify with my custom fields. I'd like to customize the popup to display a reference field instead of the work notes. Everythin...
Hi, Is it possible to set a default value (see screenshot) for fields in a Workspace (in my case for "Agent Workspace for HR Case Management"). And if this is possible, is this wise to do, if you take into account future updates of the workspace? Tha...
Hello I am using OOTB HR Agent Workspace and thinking about using HR tasks functionality.Some cases have HR tasks tab and Other do not have its tab.Is there any condition to control the visibility?
