Create an HR Case from Microsoft Teams call

[rafas_2703]

Hi all,

Is it possible to create an HR Case from a Microsoft Teams call?

I want the following:

Someone calls from his mobile phone to a number and it calls directly to your microsoft teams. After that, you can pickup the call and if you pick it up it automatically creates an HR Case in the draft state. Is that possible to do with some sort of API or not?

Thank you!

[Community Alums]

Hi @rafas_2703 ,

Please refer to this Doc : HR Service Delivery integration with Microsoft Teams and Microsoft 365 

Also, watch this video :https://www.youtube.com/watch?v=6P7oIqRds0Y

[rafas_2703]

Hi @Community Alums ,

Thank you for answering. From my understanding this is chat to a VA bot right?

What I want is: Imagine you call a landline from your own phone, the call appear on Teams. Somehow is goes trough the system, checks who that phone is from and creates and HR Case with that information. Is that possible?

[Community Alums]

HI @rafas_2703 ,

Unfortunately, what you are expecting is not available as of now.