- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-07-2017 04:36 AM
Hi all,
I have a problem with an HRC. In the following my example:
An employee creates a request and the responsible HR worker delegates it to IT department, because he can not resolve the issue.
The HR worker therefore wants to open a ticket at the IT servicedesk.
For clarification:
The HR instance and the IT instance should be strictly seperated.
Here are my Questions:
1. How can the HR worker pass the HRC to IT department ?(create an INC)
2. Can the newly created ticket be configured, so only information, which is not confidential, is visible?
Hopefully someone can Help.
Solved! Go to Solution.
- Labels:
-
HR Service Delivery

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-08-2017 05:49 AM
It would look something more like this - ensure you have the Client checkbox checked and the onclick field says "runClientCode()" (without quotes)
//Client-side 'onclick' function
function runClientCode(){
if(confirm(confirm("Do you want to create an incident") == false){
return false; //Abort submission
}
//Call the UI Action and skip the 'onclick' function
gsftSubmit(null, g_form.getFormElement(), '<button_action_name>'); //MUST call the 'Action name' set in this UI Action
}
//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if(typeof window == 'undefined')
runBusRuleCode();
//Server-side function
function runBusRuleCode(){
var inc = new GlideRecord('incident');
inc.initialize();
inc.short_description = 'Test description';
inc.caller_id.first_name = 'John';
inc.caller_id.last_name = 'Smith';
inc.insert();
}
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2018 04:02 AM
Were you able to find a solution? I experience the same behavior
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2018 04:07 AM
I found the error in the following line:
gsftSubmit(null, g_form.getFormElement(), 'Transfer to IT'); //MUST call the Action name set in this UI Action
above must reference the Action name = transfer_to_it

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2018 10:55 AM
Hey Niels,
So where exactly would the change need to take place within that line? Are you able to describe (show) this?
Thanks,
-Rob

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2018 11:00 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2018 11:10 AM
Yes, that should work