Create Request UI Action in Agent Workspace
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11-01-2023 02:16 AM - edited 11-01-2023 02:17 AM
In HR Agent Workspace, I duplicated the "Create Request" OOB from Incident.
Is there a way to redirect me to the HR Catalog only? Currently, it's redirecting to the old catalog item (sc_cat_item)
Here is the oob workspace script, I need similar for HR Agent Workspace.
It should be directed to the HR Catalog items only below:
- Labels:
-
Human Resources Service Delivery
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11-01-2023 02:20 AM
Hi @Jet R ,
Can u try using below code
action.setRedirectURL(mention the URL of the catalog item which u want to open);
Thanks,
Danish
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11-01-2023 02:27 AM
Hi Danish, I need all the catalog items in HR or category= Human Resources not only the 1 catalog item.
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11-01-2023 02:32 AM
@Jet R ,
Ok can u go to the portal & manually apply appropriate filter which give u the correct output. Later copy the url from the top & paste it in the UI action script & check if that works.
Thanks,
Danish