Create Request UI Action in Agent Workspace

Jet R
Tera Contributor

In HR Agent Workspace, I duplicated the "Create Request" OOB from Incident. 

Is there a way to redirect me to the HR Catalog only? Currently, it's redirecting to the old catalog item (sc_cat_item)

 

Here is the oob workspace script, I need similar for HR Agent Workspace. 

 

JetR_0-1698830025885.png

 

It should be directed to the HR Catalog items only below:

JetR_1-1698830126585.png

 

3 REPLIES 3

Danish Bhairag2
Tera Sage
Tera Sage

Hi @Jet R ,

 

Can u try using below code

 

action.setRedirectURL(mention the URL of the catalog item which u want to open);

 

Thanks,

Danish

 

Hi Danish, I need all the catalog items in HR or category= Human Resources not only the 1 catalog item. 

@Jet R ,

 

Ok can u go to the portal & manually apply appropriate filter which give u the correct output. Later copy the url from the top & paste it in the UI action script & check if that works.

 

Thanks,

Danish