Hi all, Is it possible to limit broader HR case read access for users of an assignment group to only the assignment group they belong to? For e.g: User currently have the sn_hr_core_case.read role that allows them to view all HR cases across diffe...
Can you tell me best practices as to when a new knowledge base should be created vs. a new category. For instance, IT America, IT England, IT, APAC, etc. Should IT be the knowledge base with America, England, APAC as top-level categories or should th...
Hello,I try to hide the activity tab for HR Task for the OnboardingI tried from "Standard Ticket configuration" for the 3 tables below, with "answer = false, or other conditions" for activity, in the visible script but nothing works.- sn_hr_core_task...
Hi All, I have a requirement that,In the description of record producer after clicking on "Template" the excel sheet should get download.I have given the try making use of insert link but that is only working for "admins" and not for "non admins" as ...
Hi All, We are trying to modify the HRI Case User Acceptance workflow . Below is an image of the same . So , When a case is created by an user ,an agent works on it and provides solution on case and moves the case to "Awaiting acceptance" state . T...
we can trigger an activity set after another activity set completes but is it possible to trigger it once all activity of dependent activity set get completed except one for eg: Survey. Requirement is to trigger the subsequent activity set and leave ...
Hi - I want to create the task under specific lifecycle activity set if the subject person is Manager for any user. How do I create this using flow designer.
To my understanding, there is a complex set of business rules, script includes and ACLs managing access within HRSD. I've taken a couple dives but been unable to decipher thus far. Therefore I am seeking advice on how to achieve the following require...
Hi All, How hide cancel request option in esc and hr case form view for HR cases
Hi folks, I would like to understand the difference (if any) between the "Skip auto-assign" Case Option that can be set on HR Service and the "Skip auto assign" field on HR Case (by default, this is not visible on the form).If we want to avoid auto-...
Hi All, I have a requirement of creating a HR case in which the after selecting subject person it should show whether use having HR profile or not. Can anyone help me with the script.
Hi People, Please help me!! I've checked the ServiceNow Exam requirements for receiving the vouchers for HR. It stated to complete the following I've completed all three On-Demand trainings but couldn't receive the voucher. Can anyone let me know if ...
ServiceNow used to have the table hr_case and it is now deprecated and been replaced by sn_hr_core_case. Our team created hr_case archive rule before and now I'm trying to create an Archive Rule for sn_hr_core_case, but ServiceNow is not allowing it ...
dear all!I would like to ask whether there is a way to control the number of case rejections?what I mean is that we have a requirement which says that once the case has been put to "Awaiting acceptance" status by clicking "Close Complete" the user al...
Hi, I was having quick links as of now.i have created two quicks and these two quick links has to be visible for particular users only and these users has to see only these 2 not the rest of the quick links.The quick links available now has been crea...