I have an activity set with advanced trigger type and does not contain any conditions in the script. This activity set is triggered only on certain conditions but there are no conditions mentioned on the activity set. Could any explain how does the s...
Hello I have a chance to introduce how we are managing our onboarding process using ServiceNow and am preparing for the presentation. Could you please tell me any useful resources to show the overview of the Enterprise Onboarding and Transitions appl...
Hello, Is there any way to migrate dashboards/reports from the classic back-end platform view into Agent Workspace for HR Case Management? I would like to replicate some of the reports that users/admins have created. My issue is that users who click ...
According to the ServiceNow documentation you can use the Employee Union membership table to set HR Criteria. However, when I try and set the condition it will not let me due to Missing User Column. This table only references the HR profile. How do I...
Hi All,Basically when i want to create a HR task , on the form The parent field was showing empty , for that reason The HR task was not added to parent case Please help me to resolve thisThanksDeepika
Hello, I am working on an onboarding process where I use the Document template application scope to have multiple people fill out the form. All of those are working fine, but when the document task is created and assigned to the users, and the parent...
Hello Community, All of our HR Services have the case option selected to skip user acceptance state. So created cases move from Work in Progress to Closed Complete. I performed an import via transform map to load ~100 HR Cases from an external syste...
Does anybody have worked on CTI integration with Five9 ?Can you please provide the detailed information about it.
Hi experts,1.We have requirement to attach document template on HR case.2. After attaching to case it should be sent on email notification to subject person.How can I achieve this?
Hello everyoneI am working on my PDI, trying the HR Tasks functionality.I have the following scenario: I have a flow to create a new HR Task when a new HR Case is created. This action waits for the assigned to user to submit the task on the portal W...
Hi There, I have an activity with in the activity set that needs to be triggered if the Subject Person is manager. Is it possible to achieve this? Any help is appreciated.
Hi All, Want to create separate chat managers for separate queues and they should see only the help requested for their respective queue, also they should be able to receive profanity filter notifications for their own chat queues and not others,Plea...
Hello, I'm trying to create a benefits enrollment service for our organization and to make it as automated as possible, so our HR Agents don't have to apply data manually. I've noticed that we have some tabs in HR Profiles, I mean mainly Who is Cover...
Hi,I am facing some issue in HR Knowledge Categories. 1. There are 13 categories are present in HR Knowledge base. as a admin I can see 13 categories. but I impersonated any one of the end user, they can see only limited categories..but they have acc...
Hello I am unbale to submit a case in Agent workspace for HR case management. It is only in submitting state and not actually submitted
