Creating an HR Task from a Workflow with a Template is Not Setting the Assigned To

[Nick Peters]

I have an HR service which is configured to run a workflow when a case is created with that HR service selected. In the workflow, a Create Task activity is creating an HR task using a template. On that HR task template are a number of conditions:

Short description: Test Short Description
HR task type: Collect Employee Input
Employee form: Test Form
Assignment type: Employee - Parent case subject person

When the task is created, all of the conditions are properly set except for the Assigned to - it's empty. I never had an issue with setting the Assigned to with this same template before when it was part of a Lifecycle Event. 

Does anyone know some troubleshooting steps I can try?

[Willem]

OOTB there is a Dependency of the Assignment group:

 Are you setting the assignment group as well, if so, can you check the user you want to assign is in that group?

[Willem]

I looked back in my emails because I thought we had the same issue. However, we were never able to figure out why it would not save assigned to.

As a workaround we added in the Script - advanced section of the Create Task activity the following:

task.assigned_to = <user id of the person to assign to>;
task.insert();

You are welcome to try if that works for you.

[Willem]

Hi Nick,

Hope you are doing well.

Is your question resolved? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,

Willem

[Rajender1]

Hey Nick,

Its an expected result. ServiceNow has provided Below article which help you to understand this.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860554

Please Mark Answered/Helpful