Customize Agent Workspace Notifications

[Nisarg Thakur]

Hello, I am trying to change the text that appears on the Agent Workspace notifications. Sn documentation asks us to enter the UI Notification Route as "Agent Workspace". When I open the Agent Workspace record, I see a Payload Type  'Record Change JSON", under its calling a Class "com.glide.ui_notification.payload_processors.RecordChangePayloadProcessor". Does anyone have any idea where to find this class? See screenshots below for more information and table names, 

1. Example Workspace Notifications

2. Agent Workspace UI Notification Route (ui_notification_route)

3. Record Change JSON Payload Type (ui_notification_payload_processor)

Any help appreciated, thank you!

[Michael Culhan1]

I think Utah has what you are looking for https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/navigation-and...