Delegation of HR Case from esc portal

[Kainat Latif1]

Is there any possible way we can delegate the parent case from esc portal? just like we can delegate HR tasks and child cases.

[Rob Sestito]

Hello,

Have you figured out a process for this as I know this post is around 4 weeks old.

But, if you have not already, and you are not using Granular Delegation, you may want to check that out.

Typically delegation would be used for tasks/approvals, but with Granular Delegation you can create delegation rules for specific tables. And you might be able to create a rule(s) for the HR Case table to handle allowing delegations to hr cases.

Hope this helps or at least point you in a direction that you can utilize.

Thank you,

-Rob

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