Description of the HR Case Showing the variables which are not filled in the form

[Sruthi18]

Hello all , 

I have submitted the HR Case from portal by filling up a form. There are many variables which are dependent on each other. Based on my selection , I have submitted the case.
Usually , the behaviour of the system is to capture all the details/ answers from the form and put it in the Description of the case.
Here in my scenario, it is working same but the variables which I have not filled/not selected/unanswered is also shown in the description as False/empty by giving the name of the variable.

I donot want the unfilled /unanswered variables to be seen in the description of the case . Is this possible to achieve ?

If yes please let me know on how to proceed on this !!

[Mohith Devatte]

Hello Shruthi.

In order to do that you need to check how mapping is done ! 

Is it done through record producer script ?

if yes while mapping fields using current.your_field_name = producer.your_variable name check if the producer.variable name is. not empty and then map it like below 

if(producer.variables_name!='')

{

current.your_field_name = producer.your_variable_name;

} 

MARK MY ANSWER CORRECT IF IT HELPS YOU

[Susan Britt]

The OOB Record Producer script (see below) should only copied the updated variables to the Description of the resulting HR Case.

new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);